Philadelphia, PA, Leandro Gonzalez That's a bunch of hooey. I attempted to rent a car on Turo's website. who ensure everything we publish is objective, accurate and trustworthy. He asked to meet me for drop-off at the local Costco instead of dropping it off at the airport parking lot. Our mission is to provide readers with accurate and unbiased information, and we have editorial standards in place to ensure that happens. Tesla said the impact damaged the alignment and strongly recommended a re-alignment..another $200. My only requests for any replacement vehicle was that it be AWD or 4WD and be able to be left near or where the original vehicle was picked up. I'm pleased because of transparency regarding the entire booking process. Great experience using turo twice both trips were in Los Angeles and both trips were smooth and easy. It went through, but the Host said I must send $250 dollars security deposit to hold vehicle. I am out the $250! to its name, this indicates that we receive compensation from the company in exchange for referring prospective I was very lucky. I supose if it was locked up behind a gate or in a garage, but then you just call the cops and report it stolen and give them the location. The list of issues noted on the inspection form were: Turo is AWFUL if you are an owner and the driver damages your car. Both pick up and drop off were a breeze and the whole rental cost was much less than any traditional rental company for the same type of vehicle. 1. Compare rates and save on auto insurance today! The car, although a few years old, was immaculate, mechanically perfect and the owner was very easy to communicate with by text or phone. Turo hosts can choose from five Turo car insurance plans, all of which come with $750,000 in third-party liability coverage provided by Travelers. (NO notification to me). Except as otherwise provided in this endorsement, all limits, terms, conditions, provision, definitions and exclusions of the policy shall have full, The endorsement shall be effective from the date and time stated in the, Scan this QR code to download the app now. (expecting TURO would follow their contract with me). While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. All providers discussed on our site are vetted based on the value they provide. Turo automatically cancelled this reservation and rebooked for me and over charged me over $300 which I had to call and wait 7-10 business days to be reimbursed. Our editorial team does not receive direct compensation from our advertisers. Enter carsharing services, which let people rent out their cars to others who need a ride. My second host cancelled while I was on my flight. when picking up from an airport location things move pretty quickly and there wasn't much time to understand and go through the process - which I could foresee causing problems. TURO, take care of your host because without us your business is nothing. Visit the Turo mobile app or website to book your excursion and choose your protection plan (more on this shortly). The cost for each Turo plan is covered by a portion of the money Turo's rental drivers pay to rent the host's car. You must log in or register to reply here. buying insurance from a major rental car company. Turo works very well. Amelia Buckley is an insurance editor, covering auto, home and life insurance. As I am typing this, the vehicle is still sitting. The English language lacks adjectives to properly describe just how bad it is. Our experts have been helping you master your money for over four decades. Turo is easy. He dropped the car off at the airport where we met. Related: From sold out to $700-plus daily rates, where the car rental shortage is worse than you think. It felt more like a wheel out of balance. So, not only can you rent out your car, but you can also rent a car through Turo when you're travelling. Drive with peace of mind when you compare insurance carriers and find the policy thats right for you. I took my beautiful 2017 Model S to the San Rafael Tesla service center for repair. If you want to learn more about Turo, be sure to continue reading. Called Turo multiple times to locate the guest and find the ETA - no dice. - I HAVE BEEN DOING GOOD BUSINESS WITH TURO , I HAVE GREAT REVIEWS AND PLANNED ON CONTINUING DOING BUSINESS WITH TURO BUT MY ACCOUNT HAS BEEN SINCE LOCKED . Gainesville, GA, Linda L. Chappo This post contains references to products from one or more of our advertisers. Terms to know Guest - Refers to the primary guest tied to the trip booking. Bankrate follows a strict editorial policy, so you can trust that were putting your interests first. Austin, TX, Natasha Thomas Rented & paid for an 8 passenger van through Turo a month & half in advance prior to trip. They will abandoned your totalled vehicle and stick you with the bill after months of getting nowhere. The car owner caught the problem and said to go in and change the time - NO PROBLEM! Home insurance doesn't have to be a hassle. I did get $40 off as an "early-bird discount" and another $40 off for renting three or more days. Hosts can also take advantage of unique offers to help maintain, clean and insure their cars. You can choose automatic pricing to have the Turo algorithm vary your price based on supply and demand. The plan provides liability coverage up to the minimum state requirements. Horrible service. When I picked up the car, I left a backpack at the pick up location. Getting the perfect vehicle for your vacation or a night on the town is a simple task when you use Turo. They also ask you to document the car's condition as you drop it off by uploading more pictures to the app. The car was much bigger than I was expecting, but it was spotless when I picked it up. Ive been thinking of renting my 2017 Model X on TURO so this is good info. When I attempted to contact Turo, they told me that the Host was just kicked off Turo for Scams. Me (7/15/2021, 8:01:42 AM): Ok, sounds good" Try Turo! Jeremy agreed (he said he only lived 5 minutes away and for me to text when the airplane landed, which I did). We added the basic insurance for the three days we rented at just $9 a day. I'm now shopping for one and plan on purchasing a Tesla within the next year. I purchased the "total coverage" most expenses TURO HOST insurance. If youre at fault in an accident, Turo will charge an initial fee. I highly recommend TURO and will use this service again. How does Turo car insurance work for guests? This covers physical damage up to the actual cash value of the car, a replacement vehicle while the car is being repaired, and $1,000,000 in liability coverage. Bam youre scammed. That was a bit risky on my part since if I'd gotten in an accident, not much would have been covered. Second trip we picked up the car from the car owners place also right by the airport and dropped off at the turo lot by LAX. It gets worse Renting with Turo is often cheaper and the platform is super easy to use, but renters should be aware that theres a significant difference in how Turos insurance works that may present a downside for some renters. This plan costs 40 percent of your rental price. I even tried a trick of checking out a local company that a colleague told me about, Discount Hawaii Car Rental, but they didn't have anything available either. Here is a quick summary of the three Turo car protection plans for guests available: If you're renting a car through Turo, it may be essential to understand how Turo protection plans work as a guest. My wife, the primary driver, didn't comment until we had the car in front of our home. It is listed on the certificate of insurance for your Auto. highly qualified professionals and edited by I am so happy that we used Turo as our rental car option! The vehicle was clean and he provided more miles than I actually needed. You will receive notifications when your car is booked, and you can accept or reject bookings. So, 5 stars from me: The app was easy to Chicago, IL, Deanna She emphasizes creating informative, engaging and nuanced content to support readers in making personalized insurance decisions. The "premier plan" is a whopping 100% of the trip price with liability and primary coverage. Thats what sold me on Turo is that I needed a 4 wheel drive from a rental company and they told me they do not know if they would have one and to call back the day before I needed to rent. That way, the pick up / drop off location is the same and I know the person who brings the car. The 1st day of our travel, our initial host messaged me that his previous renters cracked his windshield. This site does not include all credit card companies or all available credit card offers. For more information, please see our The vehicle was clean, ran well and has AC! The content created by our editorial staff is objective, factual, and not influenced by our advertisers. I signed up for the service (its an app like Uber) back in May, and I returned to the app for Hawaii in June. There's a reason Turo mainly has good reviews. To get the car's trip price, one must multiply the relevant trip rate advertised on the vehicle by the duration. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Turo is amazing and an awesome easy experience . Their "standard plan" is 40% of the trip price with minimum liability and primary coverage for your car, and the "minimum plan" is 15%-25% of the trip price and covers "minimum" liability insurance and just $3,000 in primary coverage. If so, you are not permitted to decline a Turo protection plan. The reservations team really took care of us, especially given the unfortunate experience, and because of that, I have to give them full stars. The popular peer-to-peer car sharing marketplace Turo removes a lot of the pains associated with renting through a traditional rental car company. I know you can limit the max speed. Weve maintained this reputation for over four decades by demystifying the financial decision-making Last revised: April 28, 2023 Thank you for your interest in Turo! Front tires with uneven wear and no tread on some areas company's ranking on BestCompany.com is determined by the reviews of its consumers. As a host, participating in Turo's car insurance and protection plans could help provide some extra financial protection. In order to sign up for car sharing, create a Turo account by simply signing in to your Facebook or email account. I was kind of skeptical of using Turo for my first time but Not any more I will rent from Turo from now instead of the rental car agencies. The website displays a range that could cater to any consumer, spanning between the average commuter automobile and towards the luxury, performance and/or exotic ranked class. In 2021, Turo announced that it will become the first car rental or car-sharing marketplace to become carbon neutral. I was running late so I didn't have time to speak with anyone. I was a bit skeptical at first but started reading reviews from customers because I've never heard of Turo before. Overall, I can recommend the service, though there are definitely some growing pains you should be aware of before you go this route on your next trip. Given some of the experiences on here with some damage issues and such, have to wonder what would happen if the car was involved in an accident that resulted in major property damage, a serious injury or death. I just happened to check my account and the rental was canceled. This is a little risky since both you and the owner will be experiencing the Turo process for the first time. Nobody is going to reimburse you for loss of use. Many credit cards offer rental car coverage, but Turo is not a traditional car rental company. There is good news, however. Someone had smoked in the vehicle.