The first day of the consultation, the gentleman was communicating about when he was coming and he was running behind because of construction. We got the stairlift because our parents are elderly and they stay here a lot. Our content is intended to be used for general information purposes only. If you have checked these things and your stairlift continues to beep, switch your stairlift off and call us or your local dealer. If you have checked these things and your stairlift continues to beep switch your stairlift off and call your local branch. I wouldn't be able to make it. Once you've located the key switch: Verify operation by . So, they were very good about bringing an extra-long cord so that we could get it all set up and not be inconvenienced. Try this first (the turn all the switches on), The powered footrest wont fold up or down, Your stairlift is showing a 3 in the window on the side, Your stairlift is showing a 4 in the window on the side, Your stairlift is showing a 5 in the window on the side, Your stairlift is showing an 8 or the letter h in the window on the side, Your stairlift is showing an 1, 9 or F in the window on the side, or the symbol in the window is flashing or blank. It enabled him to have the ability to get out on days when he couldn't leave the house cause it would have been dangerous. You might be able to solve the problem yourself, but we're always here if you need us, so feel free to call us, even if it's just for some reassurance. The directions are written down. Youve experienced the complete freedom a stairlift gives you. If you do have to get out, make sure you can do so safely, take it slowly and ideally have someone to help you. I kept up a railing so that they put the chairlift that's a bit away from the wall that they normally do. If the stairlift still doesnt work at this point call your local branch. If the stairlift still doesnt work at this point, call us or your local Stannah dealer. Your stairlift is showing . This switch is usually on the stair lift "carriage," which is the part underneath the seat that rides up and down on the rail. I felt that that was a little bit of a scam and that I should have been told about that as part of the original package. Now, theyre up safely upstairs. It's holding up. Ensure the stairlift is at the very top or bottom of the stairs. Please ask us for details. When you are ready to travel up or down the stairs, switch the on/off<br />. My front stairs have always been more difficult and that's where the stairlift is. We will continue to take the utmost care to minimise the risk of COVID transmission. If there is, the stairlift is still on and can be moved in the opposite direction to allow you to remove the obstruction. The typical cost of a straight stairlift is between $2,800 and $5,000. And it's out of the way. Do you have a question about the Stannah 300 or do you need help? When visiting you, we continue to follow government COVID-19 secure guidelines along with guidance from our trade associations, the BHTA and LEIA, with regard to working in other peoples homes: Although we trust that we are nearing the end of the pandemic, we will continue to monitor developments daily and amend our working practices to take account of the latest advice. If you decide to buy, Stannah will later install your stair lift for you. Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position. I was told, at that point, by the two guys that were installing it that they had a fix for that and it is $500. The rep was very informative. The stairlift is beeping. Theyll come and have a look at your stairlift, and before you know it, itll be back up and running again. If you have an immobiliser seatbelt fitted then ensure that it is clicked into place. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. By continuing to browse the site, you are agreeing to our use of cookies. I could have used the stairlift in the summer when I came out of rehab. With the stairlift, I can use the front stairs if I want to. Use the manual swivel levers under the seat in the meantime. I was not told that there was an additional thing I could do for quite a bit of money. I have burgundy rugs in my living room, dining room, and stairs. Again, if this is not behind the problem then an engineer should be called. Meanwhile, he had everything else ready to go and then, he put the track. She's free to come and go, and do what she needs to do. Thank you for choosing Stannah! It's of good quality and it works perfectly. Now the chairlift with not move. Is something not quite right with your stairlift? Check that the key is inserted and turned to the on position (its usually under the seat on the carriage, either on the front or side). However, a lot of stairlifts now come with diagnostic codes to help find the cause of the fault. Although a simple fix, if you arent confident with changing fuses, then you should call an electrical engineer to do it for you. A series of noises or beeps might be sounded indicating an electrical problem including issues with the circuit or a loose connection. Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position. ConsumerAffairs is not a government agency. Yes. So, he was very informative and helpful. Should the stairlift still operate when you use either the remote control or the call switch on the wall but not the joystick, then you will need to call an engineer. It's very safe and easy to use. Stannah has installed over 850,000 stairlifts. But it's done that way for safety purposes. You know how much more energy you have now that you dont use it all up on your stairs, but somethings not quite right. The experience with Stannah was very easygoing. If the stairlift still doesnt work at this point call your local branch. The guy did a full tour of stairlift and also the instruction manual. . Olympic Lifts - Olympic House, 2 Lissue Walk, BT28 2LU, Lisburn. The Stannah stairlift is a hefty investment, but it's worth the money. Well, if no, then we certainly do! They were very efficient in getting back to me. The first thing to check is that the key is turned on or is that it is in the correct position. We're thrilled to hear that your sales and installation experiences met or exceeded your expectations. I have a Stannah 420 stairlift that i just replaced the batteries in. Find out about all the ways you can get in touch with us. I also had to contact the saleswoman about something in connection with the job, and a couple of times when I tried to reach her and left a message, I did not get a call back one time. Check the power has not tripped. This inquiry is about my Model 300 that has a tag on it reads 2003. Your file is uploaded and ready to be published. Dealers set their own prices and package options. Stannah Stairlift Costs. Keep up to date with our DIY projects, tips and latest deals, DIY Doctor Ltd, The Workshop, Newbury Works, Somerset, BA3 5RX, Company Number: 05863375 | VAT Number: 811134774. It is less than a minute for the chair to come up. If this does not work, call your Stannah supplier. Any ideas? Also, we weren't sure about the color. That accomplished our goal. Ask your question here. The installer came with one chair and he can put the cushion on, which is interesting. While the government has now eased many of the COVID restrictions, the safety of our customers and employees remains our number one concern. You should not carry out work in households that are isolating because one or more family members has symptoms, unless youre remedying a direct risk to the safety of the household or the public. It was the same thing with the installation. See details on the back page. we will ask you if you or anyone in your home is self-isolating due to symptoms of the virus. Check that theres power to the outlet (plug in a lamp or small appliance to check for power). The power light is on Check that the chair is swivelled back to its travelling position and that the swivel levers are fully pushed down. Other than that, I had it done and I'm very pleased with the result. If somebody leaves her house and leaves it down at the bottom of the stairs, she can call it back up again. If something seems wrong - your stairlift is beeping, won't move, or is showing an error, visit our troubleshooting page. Call us or your local dealer. Ensure the master switch is turned on. They're professional and know what they're doing. Stannah operates in more than 40 countries. They cleaned everything up on the way out, like the stairlift just magically appeared. Move and hold the control in the direction of travel for a few seconds after which the stairlift should start. I was surprised at the time that they could do it. My mother-in-law is elderly and she could no longer do the stairs. She said she knew how to use it and that she used them all the time at her friends, which was a lie. Its always a good idea to ask someone else to be around to help you troubleshoot. The only thing is the way it's marketed. The sales rep did a very good job of describing the product and how it works. Listen particularly for grinding noises which might indicate that the rollers have become worn. It was incredible. Can't find the answer to your question in the manual? He knew of the brand and answered all my questions thoroughly and was accessible if I had any questions too. Using these codes enables the stairlift engineer to quickly diagnose the exact cause of the fault or issue, and in many cases can be used to resolve the problem over the phone. If you do have to get out, make sure you can do so safely, take it slowly and ideally have someone to help you. For information on support for our retail, residential and other commercial customers please follow this link. Its always a good idea to ask someone else to be around to help you troubleshoot. is off. You make a phone call, they talk to you, they come out, and do what they got to do. Keep your local branch or supplier number handy or saved in your phone for emergencies. Design your stairlift, get a quote or buy online. My father's ver Stannah Stairlifts is a company offering stair lifts in 47 states and Washington, D.C. The cover to the carriage of the stairlift may have come loose. Using your stairlift<br />. The stairlift is excellent. Check whether there is anything in the way of the safety edges if there is, move the stairlift in the opposite direction of the obstruction, remove the obstruction and then you can continue your journey. It's worked perfectly the last few days. She has a whole new freedom because in the last couple of years, her knees have given her difficulty coming down and going up. So, my kids said they would take care of it and taught her how to use it. This manual comes under the category stairlifts and has been rated by 1 people with an average of a 5.1. what size cable for..none of these are a problem, but an item such as a stair lift has its own quirks and foibles, sorry we can not help you. If your stairlift stops on the stairs, its best to stay in the chair and see if you can restart it or call for some help. According to Stannah, you can expect a straight staircase stair lift to cost anywhere from $3,400 to $5,500, with most purchases in the $3,500 to $5,000 range. Turn the power key to the off position and then back on. Call your branch or supplier. But if you have a normal size or a large foot, your foot would be hanging over on the edge. I practiced several times. We might be able to give you a solution on the phone, but if we cant, well have a technician come and help you. This is a key optional feature we advertise regularly online and in print media. But it ended up working out that it was not a dead socket. Now the chairlift with not move. A link has directed you to this review. If you have a very tiny foot, it's fine. The stairlift will at least get them up the stairs, get them into a natural bedroom and get them access to the bathroom for showers. I would recommend Stannah. You should be particularly strict about handwashing, coughing and sneezing hygiene, such as covering your nose and mouth and disposing of single-use tissues. It doesnt beep so i know that there is a connection between the charger and the batteries. The installers timed it. Let's get started! These videos will show you how to fix the problem. It's been hugely helpful 'cause my dad can still be independent in coming and going when his caregiver isn't there. If you have a problem with your stairlift, it may feel impossible to tell what is wrong with it. Its offerings include straight, curved and outdoor stair lift models. The stairlift can still be used in the meantime by operating it with the remote control. Installation went quick, and the person was quiet. Your stairlift was built to last. She has one at the top of the stairs and one at the bottom of the stairs. We might be able to give you a solution over the phone, but if we cant, we can have a technician come and help you. I thought it was gonna be such a lot of stuff going on. If you have checked these things and your stairlift continues to beep switch your stairlift off and call your local branch. If we don't want to use it, we can go up and down the stairs easily. Theyll come and have a look at your stairlift, and before you know it, itll be back up and running again. My remote control doesn't work: Check and replace the batteries if necessary. Check whether there is anything in the way of the safety edges if there is, move the stairlift in the opposite direction of the obstruction, remove the obstruction and then you can continue your journey. She was like a different person. My automatic swivel doesn't work: Check out these common troubleshooting tips, so you can get moving again! It seemed to be better in a lot of ways so we went with that. She doesn't have that issue anymore. When he arrived, he had videos, photos, and he anticipated questions that we had and had answers before we even asked. Stannah is a leading name in the industry and can tailor its range of stairlifts to each customer's individual requirements. I can't say enough about them. It was certainly not our intention to hide this information from you or anyone else. Its team has won nine industry awards for its safety and health practices. The rep was very nice and so was the guy who installed the stairlift. Your stairlift is showing a "3" in the window on the side. Stair lift Contract No: Model 300 User Handbook Trouble Shooting : Page 13 & 14 YOUR LOCAL STANNAH SERVICE CENTRE: Page: 1 / 10 Manual View the manual for the Stannah 300 here, for free. Stannah 420 Stair Lift Not Working!! Stannah Stairlifts has remained a family-owned and -operated company since it was founded by Joseph Stannah in 1867. Also, when I press the button for the foot lift, it's very noisy. There's nothing I would have changed as part of the process. It's a relief that the stairlift is on the stairs. I looked into a couple of other products, but what sent me to Stannah was I have a girlfriend who has a severely disabled child and she has installed three of their stairlifts. The sales representative came right out. The stairlift fits and works very well. Check the Key Switch. We checked all the measurements and at that point, he realized that they mismeasured the track by about six inches. I had no idea that the work could be completed so quickly. Thank you, you have successfully subscribed to our newsletter! The saleswoman who came out did not say anything about it whatsoever. These items may save you a repair call and even get your lift up and running again. I'm not using the stairlift all the time but if I happen to not feel well, it's there for me. Enter your email address to subscribe to Liftability and receive notifications of new posts by email. Copyright 2023 Manua.ls. 25 Valleywood DriveUnit 15Markham ON L3R 5L9. The two installer installers came in. Wherever you are in Canada, were here to help. The first thing to check is that the key is turned on or is that it is in the correct position. It's nice, smooth, easy and comfortable. If your stairlift has stopped working or is malfunctioning, there may be a simple solution which doesnt need an engineer to come out to fix it. Remove and reinsert the key to the correct position. My mother-in-law loves that she can call it back down the stairs. Stairlift Engineering Its a never-ending process. Stannah Can Help To Troubleshoot Stairlift Issues! Most consumers choose features such as a powered swivel seat or retractable rail, which place the cost in the $3,500 to $4,500 range. Check and replace the batteries if necessary. You might be able to solve the problem yourself, but we're always here if you need us . To use the powered hinged rail Always make sure the chair is at the top of the stairs. Theyll come and have a look at your stairlift, and before you know it, itll be back up and running again. I have double railings. Anyone run into this problem before?? The problem is they're not very deep. Have a look at our troubleshooting tips below, but if you dont feel comfortable following the tips, give us a call. And that's natural. Before calling your local Stannah service branch, check the following: Check the wall switch is set to the on position. Thank you Mr. K for your feedback. If the stairlift still doesn't work at this point, call us or your local Stannah dealer. Magazine: Stannah 420 Straight Stair Lifts User Guide. I was satisfied. Check that the master power switch is on (its usually under the seat on the carriage, either at the front or back). Key switch Visit our Southampton showroom and try before you buy! If this happens, first double-check that the wall connection is on. Stannahs purchase process starts with you getting a quote either online, over the phone or through an in-person consultation. But in the last six months, she has not been able to come down the stairs or go up the stairs without having someone home with her because she might fall or her knees might buckle. This is especially useful when you are trying to explain over the phone exactly what has happened or gone wrong with the lift. It looks like it has great quality. They knew exactly what they were doing. There was just a manufacturing defect in the rail, and they need to come back and install a new rail. Chair-arm rocker switch or key switch is off. The first couple of days, my aunt was scared to death of it. I've used that a couple of times. Yes. T: 0800 088 5681
Where this is not the problem, the most common reason is that the fuse has blown. If you have a hinged rail make sure the rail is fully lowered and locked in position. DIY Doctor has the answer! They cleaned up after the work, and they did a very good job. Even the smallest obstruction can cause a fault so you should check carefully to see if there is one. The stairlift will not work if either of these are switched off. Discover the Stannah family values that have guided us for 150 years. Should your stairlift be running slowly then this may also be a problem with the rollers indicating imminent failure. We tested it and made sure that it could carry you the distance of the moon and back before we installed it in your house. document.write( new Date().getFullYear() ); Stannah. Stannah has installed over 850,000 stairlifts, 20 Liberty Way, Ste A,
At Stannah, we pride ourselves on providing exceptional quality stairlifts and service to all our customers, and we're glad you found both to be to your satisfaction. Learn more about your options and the importance of a stair survey. He was wonderful and very knowledgeable, friendly and professional. Keep your local branch or supplier number handy or saved in your phone for emergencies. Its offerings include straight, curved and. If you have checked these things and your stairlift continues to beep switch your stairlift off and call your local branch. Everyone that sees the stairlift says it looks good. Our technicians are spread all around the island, so theyre never far away. Usually it's easy. Check that the key is inserted and turned to the on position (its usually under the seat on the carriage, either on the front or side). We have the straight stairlift, and it has the automatic swivel as well as the extension that folds up and comes out automatically. Check the power has not tripped. All Rights Reserved. Our technicians are spread all around the country, so theyre never far away. Stannah offers the following models at the time of publishing: Stannah doesnt publish its prices online, so youll have to get a quote from the company for exact pricing. If your stairlift stops on the stairs, its best to stay in the chair and see if you can restart it or call for some help. It was a really easy, quick process because he was so knowledgeable about both the products, and also asking questions from us. The Stannah Stairlifts salesman was very professional. But Stannah did it the way I wanted it. I needed it badly then. All 600 models display Stannah stairlift fault codes to help you identify and, in most cases, resolve common problems without the need to call out an engineer. They'll be happy to help! I did not have that model, but did have problems, the batteries relied on being discharged on a regular basis, if the lift was not used, the batteries would over charge and fail, seem to remember the link between the two batteries had a fuse in it, so if fuse blows, there is no alarm as while on station still 28 volt across battery. He said we dont have to do anything now. Dear Vasco, Thank you for taking the time to share your Stannah Stairlifts experience. Move and hold the control in the direction of travel for a few seconds after which the stairlift should start. Check that there has not been a power cut. Check and replace the batteries if necessary. She uses the remote control that she has at the top of the stairs. We recognise the vital assistance our products offer and so please be assured that we will continue to balance the need to support you, our customers, with the need to protect our staff and observe government instructions. There's a part of the step where you put your foot. But I wasn't allowed to do that yet by the physical therapist because its steep. My remote control doesn't work: Check and replace the batteries if necessary. When youre working in a household where somebody is clinically vulnerable, make prior arrangements to avoid any face-to-face contact. document.write( new Date().getFullYear() ); Stannah. jpier939, I feel sorry for you as this is an "electrical" forum, need to know how to wire a socket? If these dont work, you can find more troubleshooting videos here. You may find the answer to your question in the FAQs about the Stannah 300 below. Check whether there is anything in the way of the safety edges if there is, move the stairlift in the opposite direction of the obstruction, remove the obstruction and then you can continue your journey. It appears the power module is delivering only around 12.8 volts and that can't keep the batteries charged as they are connected in series. You can prevent a lot or problems by getting your stairlift serviced regularly. As well as maintaining any outstanding warranty, servicing by an approved engineer will extend a stairlifts life and reduce the likelihood of having to have a costly repair. If the rail is causing an obstruction you can raise the rail manually by grasping the underside of the rail. Let's get started! With Stannah, you have the option to purchase, rent or rent to own a curved or straight stair lift, depending on your needs. We have dealers and technicians across the country, so our experts are never far away. We had someone from Stannah and Acorn come. The gentleman who installed the stairlift for me gave me a lot of hints and ways to use it. Your stairlift was built to last. Both of them made a lot of sense but the Stannah made more sense. Overall, I'm very satisfied and happy. Remember to ensure that you change the fuse for one that is the same ampage and the same size. Check that the master power switch is on (its usually under the seat on the carriage, either at the front or back). If none of these are the reason for the fault, the next areas to look at are all of the safety edge switches which stop the stairlift if there is a problem.