If youre ready to take the next step, get in touch with Stannah today! if its a hinged track the brown and the blow wires connect to the copper straps you should have 3 copper straps. At Stannah, we make this process as easy as possible. Each page also comes with pictures and a video to make completing those jobs even easier! Stairs that turn are a more complicated proposition than straight runs. My mothers stairlift stannach 420 2013 stopped working near the top of its track. Then you can tighten the rollers. Hes altered the seat to swivel the opposite way at the top of the stairs, hes fitted everything the opposite way round. Franklin, MA 02038. Is thete an adjustment i can do to tighten the gap . The brown (live) wires are joined ro the contact. Where in the United States can I purchase a manual winding crank to move chair back into charging position without costing a right kidney for Stannah Stairlift Curved Model 260? Sounds like OSG problem, over speed governor. Will need an engineer visit for sure. Is this a new design ? How do I figure which one? It is important to note that this doesnt guarantee the new set of stairs will be wide enough for a stairlift and the track cannot be extended if the new staircases are longer than the original. People often think about the stairlift process in terms of their current mobility level. Blue to top I switched the power off at night to stop it bleeping, and had to have two new batteries fitted. There is a magnet/contact that has to white cables. Custom rails do take a bit longer to manufacture, but the fit on your stairs and the smoothness of the ride are second to none. Hello do you have a link to a guide on how to check the motor brushes and does the motor need to be removed. check the batteries! we have the same problem, did you manage to fix the problem . Model250 upon descending goes slowly and falters then half way picks up speed then slow to bottom . Same here. Stannah 420 (five years old) and fuse keeps blowing. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. You need someone to look at it . Remove the down side cover, 2 screws and the up side cover @ screws. Maintaining a healthy charge level is especially important during a power outage. My Model 400 only ascends a few inches before stopping.On turning off then on again it just repeats the process.Any suggestions please? Need more information? Moves a few inches up then lights #3 LED up red and stops. Typically, straight stairlifts have a higher weight capacity than curved models (usually around 350 lbs.) If you feel uncomfortable cleaning your stairlift, ask a friend, schedule a service call or book an annual maintenance check-up. You can find one near you by visiting our directory. my 420 will not lock into the travel position. the chair is at the top, and when pressing power switch in the down direction, is giving a quiet click, but not then coming into action. We had a stannah 400 and now we have the 420 but the chair seems to be sat on a forward angle slightly which I never noticed on the 400. I have heard there is a fuse on the PCB but I am not sure what it looks like and I have run out of obvious reasons that might cause the green power light to remain off. BUT it will still not work, is there another fuse inline somewhere for main power supply?? Typically, seniors are the group most associated with stairlifts. As we discussed in the stairlift pricing section, the cost is one of the most important factors in the buying process. It seems that the break will not release. They provide access to backyards, gardens and even garage entryways. The cost of a stairlift is determined by the shape of your stairs and the unique set of options you need, so its important to speak to a professional to get pricing for your home. Many thanks. For a couple of days it beeped on and off as we tried to repair the wires and then it stopped working altogether. Please tell me where I can get/buy any Manuals, ( Parts,Service, Owners. Wont move again w/o cycling off/on. These offerings will vary, depending on where you live. Try this first (the "turn all the switches on") The powered footrest won't fold up or down The stairlift is beeping Your stairlift is showing a "3" in the window on the side Your stairlift is showing a "4" in the window on the side There is a small hole in the charging brush and if you push the brush in that hole will line up with the hole in the brush holder ! Each model is suited to a different type of staircase and comes with a unique set of attributes and benefits. This began after I (the stairlift is not for me) fell down the steps and inadvertently grabbed the rail to break my fall. These are crap stair lifts. The yellow light over the circuit board is on. Failing this then its most likely a faulty charger that needs replacement. Could it be the relay contacts? Moves about 1 wrung. The green light does not come on and we have looked at hours of troubleshooting and tried everything we can think of. Unfortunately, this isnt something that you can do on your own, as these industrial batteries are stored within the stair lifts carriage and require technical training to install. Perch/standing models are a good solution for those who struggle to bend their knees or have back problems. Chair-arm rocker switch or key switch is off. It can sound like the lift is under pressure and before cutting out itself it can generally just become very slow when ascending the stairs. A stairlift is a simple piece of accessibility equipment, designed to help people with mobility limitations get up and down their stairs safely. One big factor that can affect the price of your stairlift is whether your stairs are straight or curved. If the main power supply cuts out, the batteries take over and get you safely to your destination. Alternatively, a modular stairlift rail is pieced together from an existing set of rail sections. if the answer is yes! Remove and reinsert the key to the correct position. When I use the toggle switch or the up and down call switches, it just makes two quiet loud clicking noises and does not move. Most stairlifts charge at the bottom or top of the stairs, ensure your stairlift is in its normal position at the top or bottom of the stairs. Sometimes, stairlift companies will allow you to spread out the payment for a stairlift, billing you monthly until your purchase has been paid off. This prevents the rail from becoming a tripping hazard or blocking an emergency exit. I have a 30 year old stannah that seems to have the same problem as shown under the name of David Lovell. This could be direct or through a relay and if through a relay changing the switch may have no effect. If it a power hinge there should be 3 copper buss bar strips .There is a set way the strips go in as they are different lengths. When you factor in that quality stairlifts have been known to last upwards of twenty years, theres really no better value to be had. Well, if no, then we certainly do! Its difficult to give exact figures, as the specifics of your staircase determine much of the cost. And flashing light as you press on the remote. My lift goes up the left side of the stairs and only the two rollers on the foot rest side of the carriage are adjustable. Not sure how tight you can go, but I left just the slightest amount of rock in the chair, just enough to know that I wasnt squeezing the rollers onto the rail. We had new batteries very recently. My stairlift light comes on under the seat making beeping noises but the green light under the armrest isnt coming on and the chair itself isnt moving? The orange number is stuck on 9, and the green light is on. Replaced batteries 2 months ago. Nothing seems to help, any ideas?? Usually, these are between 12 and 16 steps, but every house is different and a straight stairlift can be installed on a staircase thats up to 12 meters (39 feet) long! Thanks anyway. Can one only change this part as the motor seems to be still OK. Hi there, Hi, I have a Stannah 420, it works ok with the remote control but will no longer work with the arm rest control. You can ride upstairs in a semi-standing position and the hydraulic seat will make getting out of the chair much easier. I own a Stannah stairlift model 260 Starla. The best stairlift companies even carry warranties and service plans for their reconditioned stairlifts. This ensures that the stairlift will come to a gentle, but immediate stop if it encounters an obstruction. Replaced batteries and everything works fine except-when it get to a foot or so from the top of the track it shuts off and will not move. Since the rail can be cut down to fit on shorter staircases, you can re-sell or donate your stairlift, or simply take it with you if you decide to move. Due to Covid no one will come to repair it. But more likely it is to stop the chair as it reaches the top and then only allow a down option. Reconditioned stairlifts can cover any of the above stairlift types, though in the case of curved stairlifts, the rails will almost always have to be new. Once the stairlift expert has a clearer idea of some of the users needs, he or she will get to measuring the stairs. I found the problem. Jay are you a stairlift tech please? we have a stannah 400 stairlift. There are three basic stair lift types: straight, curved and outdoor. If your chair is on a different floor, you can call it using the control. Those living with permanent disabilities and people who use wheelchairs might have a harder time using a stairlift, but it really depends on the situation. This can be done with help, but its better if the user can perform this task independently. How do I solve this.I have tried switching it off but it still happens. Why is my stairlift stopping short of stairs? When choosing a stairlift (and a stairlift company), its important to consider the long-term value. It is stuck 1/2 way down the stairs. There is an adjustment screw and a locking screw for each of the two rollers. (Lake Worth FL) tu! Retractable rails are an optional feature for staircases with limited space at the bottom landing. But it wont move. Hi Bop Any ideas what this could be ? its a batteries issue make sure your charging system is working, you may need new batteries. Please Call us on 08005677033 for more information . Hello my friend has a Stannah 420. I think the guide wheels are too far apart. Everything is tight and runs up and down track perfectly. Any help would be appreciated. portalId: 2103714, for stairs that turn. Even if you struggle to sit down with your knees bent at 90 degrees, there are standing models or perch stairlifts that can accommodate your needs. This is the cover that is on both ends of the carriage and sort of wraps around the rail. Maybe coincidence but the problem started a few days after a service, could the service of dislodged the brushes? A stairlift folds up when its not in use, so that other people can keep using your stairs. Ultimately, the decision to purchase a stairlift is about value. The 400 and 420 got a common fault with motor brushes and break . That might be true for your kitchen appliances, but not for your stairlift. Stannah stair lift 420 will go up but not come down. How do you tighten arm rest to stop it falling down all the while. Continue reading for all the signs of a stairlift needing new batteries and also feel free to get in touch to book your stair lift battery replacement. Can this be moved or have we messed up buying the wrong sided chair? You dont have to remove the seat. I have a used 420 built in 07/2010 and it lacks the installation manuals and operation manuals. Have replaced the batteries about a month ago and they appear fine. It will be sometime until the only engineer in our province can see it and my mother who is 87 needs to climb the stairs in order to use the bathroom, or remain stranded all day. Hello can someone please help ? If youre concerned about weight capacity, make sure to bring it up with a stairlift expert. I have checked the main power fuse = ok the fuse in the transformer box = ok Imagine being able to use them on your own. never got reply. The hinged rail raises about 3 inches and stops. I have wound it onto the track and led9 is showing 2, ready for operation yes? Most people havent tried a stairlift before, so this is a great way to get a feel for operating one. I cant remember exactly how, but it was straight forward. I dont know if these are fault code lights or not. The seat and armrests usually flip up manually, but the best companies provide powered footrests. (It didnt help!) You know how theyre powered, who can use them, the important features, how to buy them and how much they cost. In addition to these practical features, many stairlifts offer intriguing style options.