Include time, date, shift of occurrence, involvement of any staff and/or residents and any witnesses. NYS Department of Health: Hospital Program (212) 613-4820 (800) 425-9324 Product Safety Hotline: (800) 638-CPSC [2772] Hospital Billing Arbitration Step 2: Classification The incident is classified as reportable or non-reportable. The William Hallock Park Memorial Library provides the community with access to online and print public health materials. Printable Directory of All Home Care Agencies, Printable Directory of All Adult Care Facilities, Diagnostic and Treatment Centers (Clinics), Provider Network Datasets on Health Data NY, https://apps.health.ny.gov/surveyd8/facility-complaint-form, Accredited Providers & Accreditation Organizations. Albany, NY 12207 (914) 425-6575, Westchester County55 Church Street, 3rd Floor Atttorney Grievance Committee The agency may work with the health care plan to correct the problem, and may check if any laws or regulations were violated. Phone Number: (866) 893-6772. Business Hours: Monday - Friday: 8:30 AM - 4:45 PM. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Public Information Office: (518) 474-9516, General InformationNYS Justice Center for the Protection of People with Special Needs New York Parents' Hotline: (800) 345-5437. Other browsers may not be supported and could result in limited functionality. Buffalo, NY 14203 A complaint against a nursing home should be submitted in writing by the complainant. Rochester, NY 14604-2206 Jamaica, New York 11433 80 Layfayette Street This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Providing information about you will allow Department staff to contact you should additional information be needed. You can contact the New York City Department of Health and Mental Hygiene to: For non-health-related issues, you can also contact other City Agencies and officials. You can file a complaint with DOH by: Calling the Nursing Home Complaint Hotline: 888-201-4563. 28 Liberty Street All information provided is kept confidential. (800) 342-3661 For general comments or requests that are not noted above, please send a message to the Health Department online. *You have the option to remain anonymous. (212) 577-3300, Legal Aid Society Adult Care Facilities (ACF) provide long-term, non-medical residential services to adults who are substantially unable to live independently due to physical, mental, or other limitations associated with age or other factors. Division: Assisted Living Facilities and Adult Homes. New York, New York 10004 This includes complaints about heat and hot water. New York, NY 10013 You may use this form as a guide when making a complaint by telephone. Other investigations will be conducted by the Complaint Resolution Unit comprised of clinical professionals who will contact the facility to obtain medical records facility records and other information to determine the outcome of the investigation. Bronx, New York 10458 Albany, NY 12237. (518) 487-5709 - In the Albany Area, NYS Department of State:Division of Corporations - Certification UnitAutomated Information Line: (516) 473-2492, NYS Department of Law: Medicaid Fraud Control Unit . All complaints are confidential and can be made anonymously. Kew Gardens, NY 11415 New York Public Interest Research Group: Small Claims Court Action Center Complaints, questions or concerns about any licensed home care services agencies should be directed to the Home Health Hotline (800-628-5972). Health & Safety in the Home, Workplace & Outdoors, Clinical Guidelines, Standards & Quality of Care, All Health Care Professionals & Patient Safety, https://profiles.health.ny.gov/hospital/pages/billing, https://ovs.ny.gov/forensic-rape-examination-fre-direct-reimbursement-program, https://ag.ny.gov/bureau/health-care-bureau, https://www.health.ny.gov/professionals/doctors/conduct/, James V. McDonald, M.D., M.P.H., Acting Commissioner, Learn About the Dangers of "Synthetic Marijuana", Help Increasing the Text Size in Your Web Browser. You must have JavaScript enabled to use this form. 03. (Use this number nights and weekends for public health emergencies, including communicable disease reports), Health & Safety in the Home, Workplace & Outdoors, Clinical Guidelines, Standards & Quality of Care, All Health Care Professionals & Patient Safety, NYS Department of Health Toll Free Helplines, Concerns, Problems and Complaints About Care, New York City Department of Health and Mental Hygiene, New York State Health Department District Offices, New York State Health Department Regional and Field Structure Interactive Map, New York State Local Departments of Social Services, Medicaid Program - Important Phone Numbers, James V. McDonald, M.D., M.P.H., Commissioner, The Latest on New York's Response to COVID-19, Multisystem Inflammatory Syndrome in Children (MIS-C), Health Care and Mental Hygiene Worker Bonus Program, Lyme Disease & Other Diseases Carried By Ticks, Maternal Mortality & Disparate Racial Outcomes, NY State of Health (Health Plan Marketplace), Help Increasing the Text Size in Your Web Browser, Public Health Duty Officer Helpline 1-866-881-2809. (800) 342-3377, To obtain information or report dangerous defects:National Highway Traffic Safety Administration Have you filed a complaint with the facility? Albany, NY 12243 If you choose to provide your contact information, the Centralized Complaint Intake Unit will send you a letter which will acknowledge receipt of your complaint and provide information regarding how your complaint will be handled. (716) 858-1190, Civil and Central Administration (212) 577-3300, New York State Bar Association - Lawyer Referrals and Information Services Please do not attach, Please provide your contact information for the Department. (800) 771-7755, NYS Department of Agriculture and Markets (800) 813-9183 (Out of State) 31 ACF's under the conjoined jurisdiction of the New York State Department of Health and NYS Justice Center for the Protection of People with Special Needs that meet the following criteria: 80 beds or more . Step 1: Intake A recording of the call begins. (914) 949-4540, Grievance Committee for the Tenth Judicial District Farmingdale, New York 11735 In cases where the Department determines the nursing home violates regulation the Department will issue a citation to the nursing home. Providing information about you will allow Department staff to contact you should additional information be needed. Agency: New York State Department of Health. Contact Your Plan Contact Government Agencies Questions or comments: omcmail@health.ny.gov Revised: June 2023 The Latest on New York's Response to COVID-19 Isolation and Quarantine Guidance COVID-19 Data COVID-19 Testing Multisystem Inflammatory Syndrome in Children (MIS-C) COVID-19 Treatments COVID-19 Guidance Pregnancy & COVID-19 Long COVID Centralized Hospital Intake Program NY Independent Assessor - Despite advocates' concerns about huge delays and other problems with NYIA, the NYS Dept. (800) THE LOST It may be necessary to share the nature of your complaint or the resident's name or your name with the facility. Renaissance Plaza (516) 364-7344. Bronx, NY 10451 286 Washington Avenue Ext. Office of the State Comptroller: Bureau of Unclaimed Property Complaints made after hours may be left on the hotline's voicemail system and will be addressed within 1-2 business days. Complaints and incidents may also be submitted by fax (518-408-5309) or by mail to: Division of Home and Community Based Services 875 Central Avenue Office of the State Comptroller: Bureau of Unclaimed Property, NYS Department of Family Assistance: Division of Family and Children's Services, NYS Department of Motor Vehicles: Vehicle Safety Division, AUTOCAP - Greater NY Dealer's Association, National Highway Traffic Safety Administration, NYS Department of Health: Women, Infants and Children Program, NYS Justice Center for the Protection of People with Special Needs, NYC Department of Consumer Affairs: Department of Weights and Measures, U.S. Consumer Product Safety Commission (CPSC), NYS Department of Education Office of Professional Discipline, New York State Bar Association - Lawyer Referrals and Information Services, Division of Corporations - Certification Unit, Attorney General or NYS Public Service Commission, Bureau of Complaints and Fraud Investigations, Direct Marketing Association: Telephone Preference Service, Within 90 days or 3,000 miles from the date car was last in the shop, If the 90 days expired and car was bought used, If the 90 days expired and the car is new. By Phone: Please call the toll-free number at 1-800-804-5447 Suite 200 Online. To file a complaint, find your issue on the chart below and contact the government agency listed through the phone number, web site or mailing address provided. 163 West 125th Street, 5th Floor (516) 481-9494, Rockland County94-96 North Main Street A trained call center representative collects information from the reporter and assigns an incident number. It is our policy to keep your name confidential. (800) 422-8106, Parking Violations Bureau Helpline: (800) 743-5677, NYS Department of Health: Women, Infants and Children Program ALBANY, NEW YORK 12237. 2023 All Rights Reserved, NYC is a trademark and service mark of the City of New York, Promoting and Protecting the City's Health, request a vaccine record for yourself or your child, send a message to the Health Department online, Request records through a Freedom of Information Law (FOIL) request, Restaurant, Food Poisoning or Mobile Food Vendor complaint, Make a media inquiry by emailing the Press Office at. You can also download it, export it or print it out. Inspector General 1-800-DO-RIGHT File complaint online COVID-19 Inspector General Complaint Form Sorry.This form is closed to new submissions. 6900 Jericho Turnpike MAILSTOP: CA/LTC Find and Compare New York Health Care Providers. Mailing your complaint to: Centralized Complaint Intake Unit. All complaints received about nursing homes are reviewed by the Department through the Centralized Complaint Intake Unit and appropriate action is taken. Legal Aid Society Offices of the Inspector General For more information about these services including assisted living, visit our page about adult care facility services. NYS Department of Environmental Conservation, New York State Governor's Office of Regulatory Reform, NYS Public Service Commission Environmental Crimes - (chemical, oil or solid waste dumping or spilling; dangerous handling of chemical wastes; other hidden or unlawful pollution activities), NYC Department of Transportation: Highway Maintenance, Vacant Land (offered on Installment Sales Basis to NYS Residents), US Department of Housing and Urban Development, Inquiries (About AFDC, HEAP, Eviction Emergency Assistance, etc. (800) 922-6457, NYS Department of State: Division of Licensing Services, NYC Department of Transportation: Inspector Generals Office, Toll Bridges and Tunnels between NYC and NJ, Port Authority of NY and NJ Office Number: 212-264-2560, Hubert H. Humphrey Building 465 South Salina Street 335 Adams Street, Suite 2400 (718) 422-7800 (in state) The Central Complaint Hotline is answered by ACF staff from 8:45 AM to 4:45 PM Monday through Friday, excluding holidays. Residents must not require the continual medical or nursing services provided in acute care hospitals, in-patient psychiatric facilities, skilled nursing homes, or other health related facilities, as Adult Care Facilities are not licensed to provide for such nursing or medical care. Cayuga, Livingston, Monroe, Ontario, Seneca, Steuben, Wayne and Yates Counties: Grievance Committee for the Seventh Judicial District HIPAA privacy violations are reported to the US Department of Health and Human Services (HHS) Office for Civil Rights (OCR). To obtain a list of licensed daycare facilites in New York State. (800) 422-8106License Inquiries, New York's Professional Misconduct Enforcement System, Attorney General's Environmental Crimes Hotline Washington, DC 20201, NYS Department of Transportation: Motor Carrier Assistance Unit, NYS Department of Transportation: Intermodal Operations Bureau, NYC Department of Environmental Protection, NYS Department of Health: Patient Care Investigations, Attorney General or NYS Public Service Commission The agency will inform you of how the complaint was resolved. 2 Layfayette Street, 22nd Floor Medicare Provider: How to file a complaint (Medicare.gov) FAQ: How can I complain about poor medical care I received in a hospital? We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. CENTRALIZED COMPLAINT INTAKE PROGRAM FOR ADULT CARE FACILITIES: 1-866-893-6772. Health & Safety in the Home, Workplace & Outdoors, Clinical Guidelines, Standards & Quality of Care, All Health Care Professionals & Patient Safety, Medicaid Managed Care Advisory Review Panel (MMCARP), NYSDOH.BCS.Behavioral.Health.Complaints@health.ny.gov, NYS Office of the Attorney General - Health Care Bureau, Centers for Medicare and Medicaid Services, Employee Benefits Security Administration, James V. McDonald, M.D., M.P.H., Commissioner, The Latest on New York's Response to COVID-19, Multisystem Inflammatory Syndrome in Children (MIS-C), Health Care and Mental Hygiene Worker Bonus Program, Lyme Disease & Other Diseases Carried By Ticks, Maternal Mortality & Disparate Racial Outcomes, NY State of Health (Health Plan Marketplace), Help Increasing the Text Size in Your Web Browser, Anyone enrolled in a self-insured/ ERISA plan or through COBRA, dissatisfaction with quality of health care, difficulty getting the health care or type of doctor needed, billing concerns or plans refusal to pay or a covered service, Questions or complaints related to Mental Health programs or services, Fraudulent, misleading or deceptive practices, dissatisfaction with the Workers Compensation PPO, dissatisfaction with quality of care in NYS. Call 911 Call 911 to report a theft or physical abuse. 61 Broadway, 2nd Floor Albany, Broome, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Madison, Montgomery, Otsego, Rensselaer, St. Lawrence, Saratoga, Schenectady, Schoharie, Schuyler, Sullivan, Tioga, Tompkins, Ulster, Warren and Washington Counties: Attorney Grievance Committee Submit a Hotline Complaint OIG Hotline Operations accepts tips and complaints from all sources about potential fraud, waste, abuse, and mismanagement in the U.S. Department of Health and Human Services' programs. (800) 422-8106, Departmental Disciplinary Committee for the First Department If, after reviewing the list, you still would like to file a complaint, continue below to file your complaint. You may make your complaint/grievance verbally or in writing. DOH is the New York State agency responsible for investigating complaints and incidents for nursing homes in New York State which are related to Federal and/or State regulatory violation. (800) 342-3736, Wages, Salaries, Unemployment Insurance, Job Placement, Office of Fair Housing and Equal Opportunity: Fair Housing Enforcement Center, US Housing and Urban Development: Equal Housing Office. WIC hotline - (800) 522-5006, Information on cases and pending litigation, NYS Commission on Judicial Conduct38-40 State Street Railroad, Metro North, SIRTA, MSBA, MABSTOA, NYC Transit Authority, Metropolitan Transportation Authority : Inspector Generals Office, Fraud, Abuse and Complaints Hotline: City of New York. EMS Memorial Dedication. Have you filed a complaint with the facility? Contact the New York State Department of Health for questions or complaints about: For other non-emergency complaints, or to learn about all the services offered by the City, visit 311 Online or download the 311 Mobile App. By using this website you consent to our use of cookies. (212) 349-6460, NYS Depattment of Education . Sorry, you need to enable JavaScript to visit this website. Due to HIPPA regulations, the department is restricted from releasing patient protected information regarding a complaint case. Misconduct by licensed physicians, related only to the care provided by a physician in private practice, is reported to the Office of Professional Medical Conduct or 1-800-663-6114. Managed care plans certified by the Department of Health must have a process to receive and respond to complaints and grievances. The federally mandated Home Health Hotline (1-800-628-5972) can be called 24 hours per day, seven days per week. Phone (212) 949-8860, Attorney General's Crime Victims Hotline Medicaid pays for a wide-range of services, depending on your age, financial circumstances, family situation, or living arrangements. The New York State Department of Health is responsible for the ongoing surveillance and investigation of complaints related to the care provided by hospitals and diagnostic and treatment centers, including ambulatory surgical centers, dialysis centers, and primary care clinics in New York State. Chicago, Illinois 60606, NYS Banking Department Include dates and times, persons involved, and description of what happened. (212) 676-2444 Submit a Rodent complaint Submit a Restaurant, Food Poisoning or Mobile Food Vendor complaint Submit an Indoor Air Quality complaint Submit a Smoking complaint Public Health Library NYS Division of Housing and Community Renewal:Landlord Harassment Enforcement Unit, [Heat, hot water, lack of sanitation, unhealthy building conditions, faulty plumbing, broken elevator, windows broken], NYS Department of Housing and Community Renewal:Division of Code Enforcement, Public Housing and Section 8 Housing Waiting Lists and Rent, Rent and Lease Complaints (Rent Stabilized, rent control, Mitchell/Lama, State subsidized Section 8 Tenants), NYS Department of Housing and Community Renewal, BronxOne Fordham Plaza, 2nd Floor Online. (212) 613-4820 You do not have to file a complaint with your plan before you speak with or write to a government office. 50 East Avenue, Suite 404 Fax: (585) 530-3191. EMPIRE STATE PLAZA The New York State Department of Health, Division of Nursing Home and ICF/IID Surveillance is responsible for investigating complaints about resident abuse, neglect, mistreatment and incidents occurring in nursing homes in New York State that are related to a State and/or Federal regulatory violation. (718) 722-4778, Lower Manhattan: (South side of 110th and below)25 Beaver Street, 5th Floor You may also designate someone to make the complaint/grievance for you. Brooklyn, NY 11217 The library is open for browsing by appointment. If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or hospital staff member. Thank you. File a Complaint For other non-emergency complaints, or to learn about all the services offered by the City, visit 311 Online or download the 311 Mobile App. Please call the toll-free number at 1-800-804-5447, New York State Department of Health Centralized Hospital Intake Program Mailstop: CA/DCS Empire State Plaza Albany, NY 12237, Complete the Facility Complaint Form and submit electronically in the link below: https://apps.health.ny.gov/surveyd8/facility-complaint-form. Health Insurance You can report a problem with home care services. Health & Safety in the Home, Workplace & Outdoors, Clinical Guidelines, Standards & Quality of Care, All Health Care Professionals & Patient Safety, Hospitals, Nursing Homes & Other Health Care Facilities, Opportunity for Public Comment on Pending Assisted Living Residence Applications, Special Needs Assisted Living Voucher Demonstration Program for Persons with Dementia, 2018 Center for Medicare and Medicaid Services (CMS) approved Adult Care Facilities Systemic Compliance Chart, 16-15: 2016 Assisted Living Program Home and Community Based Settings Rule Self-Assessment, 17-09: Guidance for Assisted Living Programs to Comply with the Home and Community Based Settings (HCBS) Final Rule, Adult Care Facility and Assisted Living Common Application, Adult Care Facility/Assisted Living "Dear Administrator Letters", Electronic Dementia Guide for Excellence (EDGE) Project, Adult Care Facility Directory (health.data.ny.gov), James V. McDonald, M.D., M.P.H., Commissioner, The Latest on New York's Response to COVID-19, Multisystem Inflammatory Syndrome in Children (MIS-C), Health Care and Mental Hygiene Worker Bonus Program, Lyme Disease & Other Diseases Carried By Ticks, Maternal Mortality & Disparate Racial Outcomes, NY State of Health (Health Plan Marketplace), Help Increasing the Text Size in Your Web Browser. Agency: New York State Department of Health; Division: Nursing Home Complaint Hotline; Phone Number: (888) 201-4563; Business Hours: Monday - Friday: 8 AM - 4:45 PM; Staff is available during business hours . By Phone. Syosset, NY 11791 The office you contact may ask you to complete a form to file your complaint. New York, NY 10048 (212) 676-2444 Complaint Hotline: (800) 732-5207. Complaints about Adult homes and Assisted Living facilities can be reported to the intake program at: 1 866 893 6772 ***. Box 9014 Staten Island, New York 10301 Please include your name, phone number (with area code), and a brief description of the issue or concern to which you called. The investigation will determine whether a facility has failed to meet federal and/or state requirements. May 23, 2023, Empire State Plaza, 11:00 AM. 01. If you have multiple questions which relate to different subjects, you can submit each separately. Description: The Adult Care Facilities Complaint Line run by the New York State Department of Health allows individuals to call and file a complaint, including abuse, against any NYS Adult Care Facility. Mental Hygiene Legal Service American Boat Builders and Repairers Assoc. To make an appointment or request information about the library's holdings, email nycdohlb@health.nyc.gov. Psychiatric care complaints about units or facilities regulated by the Office of Mental Health (OMH) visit: Detoxification care complaints about units or facilities regulated by the Office of Alcoholism and Substance Abuse Services (OASAS) visit: Those related only to the care provided by a physician in private practice visit: Attitudes of facility or clinical staff. Second Judicial Department, 170 Old Country Road New York, NY 10005 Many issues can be resolved with a phone call to your plan. State LTCOP will develop and maintain the list of ID numbers. FDA-Regulated Clinical Trials: How to report a complaint (FDA.gov) Pet Food: How to report a complaint (FDA.gov) How to Appeal a Decision Health Plan Decisions: How to appeal a health insurance company's decision 399 Knollwood Road, Suite 200 *** This form is for Nursing Home complaints only. There are two ways to submit a complaint: The Nursing Home Complaint Form Nursing Home Complaint Hotline (1-888-201-4563) The Hotline can be called 24 hours per day 7 days per week and is staffed by Nursing Home and ICF/MR Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. This site answers many of the questions frequently asked about Medicaid, Adoption or Birth, Marriage, or Death Certificates. 26 Federal Plaza, Suite 3835 If the problem cannot be resolved by hospital staff, you may contact the New York State Department of Health by mail or by phone. First Judicial Department60 Madison Avenue, 2nd Floor 20 N Wacker Drive For an optimal browsing experience, please use a current version of Chrome, Edge, or Firefox. It is advisable to have one designated representative when filing a complaint on behalf of the family or a group of individuals since only the person who files the complaint will receive correspondences from the Nursing Home Complaint Program. New York, New York 10027 (718) 563-5399, Brooklyn55 Hanson Place, 7th Floor New York State Department of Health Toll-Free Helplines Public Health Duty Officer Helpline 1-866-881-2809 Adult Care and Assisted Living Adult Care and Assisted Living Complaints - 1-866-893-6772 AIDS General Information 1-800-541-AIDS General Information, Spanish Language 1-800-233-7432 AIDS Drug Assistance Program (ADAP) 1-800-542-2437 Include any names and phone numbers with whom you have already filed a complaint with. (800) 442-8106, Better Business Bureau of Metropolitan NY, Complaints-Licensed and Un-licensed programs in place, Descriptive Advertising and Price Labeling, NYS Department of Taxation and Finance: Taxpayers Assistance Bureau, Consumer Complaints: NYC Taxi and Limousine Commission, Gas, Electric, Telephone Billing and Water, Federal Trade Commission:Division of Marketing Practices, Direct Marketing Association: Telephone Preference ServiceP.O. Complaints made Please note that all complaints are reviewed by professional clinical staff using established guidelines to determine if a complaint will be assigned for investigation. Mental Hygiene Legal Service To report abuse: 1-855-373-2122 (staffed 24 hours a day, 7 days a week) You can also submit a complaint at http://profiles.health.ny.gov/home_care/pages/complaints. or 90 days (other)], Empire State Medical, Scientific and Educational Foundation, Inc (800) 437-2234, Mental Health Clinics and State Psychiatric Hospitals, NYS Department of Health:Patient Care Investigations, NYS Department of Education: Office of Professional Discipline, NYS Department of Health: Office of Professional Medical Conduct, Psychiatric Institutions (including Public and Private), Bronx and Manhattan: Should you have questions, please contact the Centralized Complaint Intake Program at 1-888-201-4563, Monday through Friday 8:30am - 4:45pm, excluding holidays. You will be notified of the outcome of this review in writing. Sorry, you need to enable JavaScript to visit this website. [(800) 682-4448], Airports, PATH train, Port Authority Bus Station, Consumer Complaints: US Department of Veteran Affairs, Veterans Services Division (718) 520-5400, To obtain a list of licensed daycare facilities within NYC or to register a complaint, NYC Department of Health: Bureau of Daycare (800) 221-9903, Other Toll Bridges and Tunnels (Operated by Tri-borough Bridge and Tunnel Authority), Metropolitan Transportation Authority: Inspector Generals Office, NYS Department of Financial Services 40 North Pearl Street, 11th Floor The hotline is manned by Nursing Homes and ICF/IID Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. Medicaid Information New York's Medicaid program provides comprehensive health insurance to lower-income New Yorkers. Fill out the online Nursing Home Complaint Form located below. It may be necessary to share the nature of your complaint or the patients name with the facility. New York, NY 10013 If you designate someone to make the complaint for you, you may be asked to sign a written authorization form to allow the government to share your personal health care information with your designee. New York, New York 10010 By Phone. We Value Your Privacy We will investigate your concerns based on the information that you provide. (212) 768-7277, NYS Department of Health: Bureau of Toxic Substances, US Occupational Safety and Health Administration, NYS Department of Motor Vehicles: Registration, NYS Department of Motor Vehicles Call Center Submit your complaint to The New York State Department of Health. (718) 802-3555 (TTY), You may also contact:NYC Department of Investigations, NYC Department of Building: Master Plumbers License Board, Air, Hazardous Waste, Industrial Waste and Noise, NYC Department of Environmental Protection Herkimer, Jefferson, Lewis, Oneida, Onondaga and Oswego Counties: Grievance Committee for the Fifth Judicial District It is our policy to keep your name confidential. Refer to your member handbook to learn how to use the plans complaint/grievance process or call the plans member services or complaint/grievance phone line listed on your health plan identification card. Nursing Home Complaint Hotline (1-888-201-4563). Our complaint hot line Number is (202)442-5833. ), Legal Aid Society Learn about services and resources to help keep your community safe. You may wish to contact the patient representative at the facility. White Plains, NY 10603 All nursing home complaints and incidents are reviewed by DOH through its Centralized Complaint Intake Unit. (518) 549-0200 Print out the Nursing Home Complaint Form [, Complete form in its entirety, including your contact information. Mineola, New York 11501 (See above explanation). (718) 739-6400, Staten Island60 Bay Street, 7th Floor of Health is proceeding to expand NYIA on December 1, 2022 to include Immediate Need applications made to the local Medicaid agencies, and expedited home care requests made to mainstream Medicaid managed care plans.