Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. All rights reserved. Additional information To ensure your Please read the TOS and check back often. To qualify for, and to participate in, MR PORTER Rewards you must have a registered account on MR PORTER. Horrible. I requested an extension of the discount voucher I used to make my purchase and was immediately rejected.I expected way more from a brand of this caliber and honestly I do not trust buying from them again. Your MR PORTER account contains a link to your Loyalty Hub. It was really well packaged, and came with a DHL returns label..Dont need to use it but it was reassuring to seeSo no problems for me at all. We reserve the right to only accept orders from those over 18. We reserve the right to close your account or remove you from MR PORTER Rewards at any time if we reasonably believe you have been acting fraudulently or in breach of these T&Cs. Shop now, Beat the heat in style with our linen edit. Your use of the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including MR PORTER Software and all HTML and other code contained in this site. My first complaint was 32 days ago. Poor customer service. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. Considering it was same day delivery I would have expected I would have been contacted. Before proceeding to purchase, please check the order details and correct any possible errors. I have sent 4 reminders since then. I told them on 27th June to send future emails to my new email address and they failed to take note of this.All customer care offered me was free shipping for this inconvenience but I can tell you all now that this barely compensates for this experience.Seems that everyone else is having this experience - who is keeping this company accountable for its poor operations? In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. If you no longer have this, you can find a replacement PDF copy attached to your Dispatch Email. MR PORTER Rewards Value will be calculated based on the monetary amount that is paid by you for an order. 3. gayandafraid- 2 yr. ago. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). In your account, you can also review and modify your communication preferences. Yet so far so good!! Paypal will sort you out and be way better down the road if anything were to arise. Is this normal ? In addition to these T&CS, all Sale items bought will be subject to MR PORTERs terms of use and service, which can be found, For more information on how MR PORTER uses your personal data, including for the purposes of administering the Sale, please refer to our. All brands reserve the right to remove any offer without giving prior notice. As you received your order via our Premier delivery service, you do not require a label for your return. Yours sincerely,The MR PORTER Team, hello, can you explain to me why you canceled my order, the money was withdrawn from my account and then the letter comes about the cancellation of the order can you explain what the problem is, Ordered multiple items, the main item didnt send. Use the promo code provided to you via email (the "Code") to get 10% off your second order from MR PORTER, subject to these terms and conditions (the T&Cs): Use promo code (the Code) to get 15% off when placing an order on the MR PORTER app (the App), subject to these terms and conditions (the T&Cs): Need help? VALID FOR ALL THE CURRENT YEAR Get Code Code Collect an extra 10% off using this Mr Porter Promo Code Hong Kong MR PORTER may restrict the quantities of an item being shipped to any one customer or address. To redeem the discount, enter the Code at checkout when placing your first order on the App. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. The goods are your responsibility from the time we deliver them to the address you gave us. To the fullest extent permissible by applicable law, MR PORTER disclaims all warranties, express or implied, including but not limited to implied warranties of quality, merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. My order kept getting cancelled for no reason whatsoever. It appears that this matter is currently being looked into, however if you need anything else, please send an email to feedback@mrporter.com. T&Cs apply. Hello D, Thank you for taking the time to share your feedback with us.Please send an email to feedback@mrporter.com with your order number and a member of our Customer Care team will follow up with you as soon as possible.Yours sincerely,The MR PORTER Team. My item was out of stock, I was not made aware and had to chase for 24hrs. The rewards tier benefits will be valid for 12 months unless you move up a tier. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. The Codes may only be used once per person and cannot be used in conjunction with any other promotions, discount, offer, code, certificate, or coupon (including sale, and the purchase of gift cards); The Code may not be used on certain brands and products, please find the full list of exclusions. A great plus is that Mr. Porter shows the actual measurements of the items on their website. Theres no cost to exchange your purchase for an alternative size or colour (subject to availability when you request a return). Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. Find out how we combat fake reviews. Technology products should be returned in the original packaging. Please be aware that we will not be responsible for any items that are returned to us which were not purchased from MR PORTER. Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care Team. Make sure you're subscribed to our push and email notifications, so we can send you updates about your membership and rewards, or alternatively, you can check your Loyalty Hub for these details. We are unable to offer price adjustments on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. We may review and amend the benefits, and tier thresholds at our sole discretion at any time. Staff and contractors of MR PORTER and its affiliates are not eligible to participate in this promotion. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. MR PORTER does not promise that MR PORTER's Content is accurate or error-free. WebThe word was first used as a fictional predator in Jack Vance's Dying Earth universe (described as being part "ocular bat", part "unusual hoon", and part man).. Dave Lebling intro If you have registered your email address for notification of the arrival of a specific product featured on our site, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Your tier 2. MR PORTER is a destination of discovery for men a place to be inspired, to find connection and to explore all aspects of a stylish life. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. MR PORTER makes no representations or warranties of any kind, express or implied, as to the products included on the site or as the merchandise being sold to you. Spend value is calculated in GBP () in the UK, Gibraltar, Guernsey, Jersey, Papua New Guinea, Australia, Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Guam, Hong Kong SAR, Indonesia, India, Japan, Cambodia, South Korea, Laos, Sri Lanka, Macau SAR, Malaysia, New Caledonia, Nepal, New Zealand, French Polynesia, Philippines, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalau, Taiwan, Vietnam, Vanuata and Samoa. This means that youll have To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country/region to which they were delivered. Please refer to ourExchanges&Returnspolicyfor further information. Your shipping costs will be excluded unless the item is faulty. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received. Yours sincerely,The MR PORTER Team. 14. At our request, you agree to compensate us fully, defend us, and hold us MR PORTER harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this site using your Internet account caused by your action or inaction. Extremely poor customer service driven by poor processes. I will be pushing for a significant fine for violations of the above laws, Hi there,Thank you for taking the time to share your feedback with us.Were sorry your recent experience has been less than desirable.For further assistance please send an email to feedback@mrporter.com with your order details and a member of our customer care team will be in touch. Copyright 2023, Inc - savingpromocode.com All Rights Reserved. Payment can be made by Visa, MasterCard and American Express, and any other methods which may be clearly advertised on the Site from time to time. It appears that this matter is being further looked ito directly via email, however if you need anything else please send an email to feedback@mrporter.com.