Would definitely visit again. Not too long ago, this sleepy town less than two hours south of Cancun was a quiet place few tourists knew about. Book your room with us and enjoy exclusive extras. Stayed 3 nights in Aug 2022. They were still renovating the shopping area and a few shops werent open yet but that didnt interfere with experience. From bellhoppers, check in, waitstaff. We took the kids with us, 4 & 7, to this truly luxurious hotel and it didn't disappoint any of us. Francisco Corbin Hotel Manager Conrad Tulum Riviera Maya, The Kids club was a complete success with our kiddos! Resort is located 8 miles north of Tulum in a bay surrounded by a tropical forest. The second day we went to the yoga class and waited for 1 hour as the yoga instructor did not arrive, however, Carolina (fitness instructor ) saved the day, she conducted the class and all the bad mood we had for the lost time disappeared immediately, she is very professional and charismatic, her spinning class is amazing as well. They provide a small waterproof bracelet that functions as your room key. Conrad Tulum Riviera Maya Carretera Cancun Tulum 307, ROO 77774 Tulum, Mxico - Ubicacin ideal. Please know we value our guests feedback and your comments have been shared with our team so we may continuously improve the guest experience and installations. As you walk through the property they greet you hello Buffet breakfast large span of options - surprisingly good and we ate at every restaurant onsite which was also delicious. We read many reviews about the seaweed problem and it wasnt as bad as people made it seem. At this time, there are no entry requirements to Mexico, but visitors do need to register on the Mexico Vuela Seguro Platform before boarding their flights. Ceiba governors suite 1 king bedroom 1565 sq ft-separate living room - dini From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations. Amazing resort, highly recommended. The main entrance and the resort was exciting and the Conrad/Hilton did a good job of capturing Tulum architecture and design. Very friendly and attentive staff too! Check here before booking an award fare. Now, one of the most luxurious properties in the bunch, The Conrad Tulum Riviera Maya, is officially open. Room with king bed, balcony with relaxation tub for two, sitting area, and bathroom with spa-like bath, double vanity and oversized shower. We hope to have you with us again and continue creating emotional moments that will remain in your memory. 5,761 were here. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. Hi Keaundra, what a pleasure to read every detail of your experience at Conrad Tulum Riviera Maya! Unsurpassed luxury awaits at this private paradise boasting uninterrupted views of the softest white sand, turquoise sea, and lush mangroves. Francisco Corbin Hotel Manager Conrad Tulum Riviera Maya, Service Like No Other and Food Allergy Hyper Aware, Ive travelled a fair bit for both work and pleasure but I have NEVER stayed somewhere with service like this. IF you don't mind consistent upselling; it's a great place to relax. The hotel emphasizes meticulous preservation and sustainability through its sea turtle protection program as well as an innovative waste management system and water quality monitoring projects. Every restaurant we ate at was incredible. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. We cant wait to welcome you again! The resort is amazing with views that is out of this world. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window, Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, Traveled with group, Traveled with family, Response from Conrad Tulum Riviera Maya on Sep 7, 2022. It's a beautiful property, and the staff is devoted to making sure you have a pleasant stay. Nestled within lush mangroves, Conrad Spa Tulum is a destination purposefully designed as a wellness refuge. Yes the resort itself is stunning and yes the restaurants are all amazing (truly a foodies hotel) but its the staff that set this place over and above. Hugo the front desk manager was the absolute best. FOOD: If you're looking for authentic/traditional Mexican food don't come here. Claimed. According to the IATA website, there are over 100 airlines that are NDC-certified by IATA. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Related: 13 of TPGs favorite points hotels on the beach in Mexico. Sign up now. Dear guest, We're delighted to read your fantastic experience to detail at Conrad Tulum Riviera Maya! Most luxury hotels I have stayed at in the past allow you to use basic spa facilities as part of your stay. Not yet a member? Would highly recommend, Dear guest, First of all, thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. He made every reservation for us (food and spa) and knew all week which restaurant we were eating at. They wanted to get to know us and have a conversation with us. The lobby and entrance are extremely tranquil and we were greeted with a cold towel upon arrival. Thank you all for an amazing birthday trip for my wife. Read More. Definitely a must visit if you have kid(s) and need some extra time to yourself for the day. Disliked: Amenities, property conditions & facilities, None of the Jacuzzis on the property were functioning. Dear Orlando, We're delighted to read your fantastic experience to detail at Conrad Tulum Riviera Maya! They also dont have any activities for rainy days not even a deck of cards. The Chaak Bar is nice, we were impressed with Jorge. Beyond exceptional property and service! Great service. We are glad that your stay with us has been a great experience during your birthday!We love to know that we were part of your unforgettable trip to Tulum, Mexico, and we would love to be part of it again, thank you for choosing us! The hotel is clearly covering this up. We felt very taken care of during this trip. Own or manage this property? The nature-inspired theme continues throughout the hotels thoughtfully designed guest rooms, incorporating organic elements such as stone, wood and metal. The dining options are plentiful and diverse with five restaurants and six bars, including Mediterranean-influenced Marata, sushi bar Ukai, and Teppanyaki house Kengai. I loved everything about this property. Room size: It will be a pleasure to welcome you again, see you! If you dont need anything, the staff is nice but neither qualified nor does it meet a 5 star requirement. Certainly, nothing makes us happier than creating memorable experiences for the whole family. They were charging $178 for a bottle of wine we later found in a store for about $23. This post contains references to products from one or more of our advertisers. But we will definitely be repeat customers at this tranquil and relaxing destination. They came back to me a few days later claiming to have no evidence of my watch being stolen by looking at the cameras outside our suite and interviewing the workers. Hotel. This is definitely a place where you can connect with the nature and relax as much as you want. In addition to its award-winning hotel offerings, the brand also features an expanding residential portfolio combining sophisticated design, best-in-class amenities and purposeful service in inspiring destinations. Rooms open to furnished balconies or patios. Rachel Chang is a travel and pop culture journalist who contributes to Travel + Leisure, Cond Nast Traveler, Lonely Planet, and more. We all enjoyed the pools and beach. The services and accommodations! This one is made special by the exceptional team they have from valet, reception, concierge to housekeeping. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They went out of their way to make sure we had everything we needed and that we were enjoying ourselves. The 349-room hotel takes its design inspiration from its surroundings, with wooden doors carved by local artisans and an immersive art piece inspired by the area's ancient Mayan architecture and Tulum's landscape. Similarly, IHG invites guests to enjoy a "bohemian jungle retreat" at the Kimpton Aluna Resort Tulum. Francisco Corbin Hotel Manager Conrad Tulum Riviera Maya. The pool nearest to Casa #2 on the left side of the cove was our favorite as it was almost like having a pool to ourselves. RT @TulumTulum: There are many ways to in #Tulum. Today, we'll start by visiting #PlayaParaiso, but you can choose the spot you like the most. Only bad part of this trip was that I had to leave, my husband and I will definitely be back. It also offers a variety of other treatments and rituals designed to help guests on their "journey to complete well-being.". Best regards, Francisco Corbin General Manager, Hotels near Museo de la Prehistoria Parque Dos Ojos, Hotels near Cenotes Park Hidden Treasures, Hotels near Universidad Tecnologica Regional del Sur, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, The Cosmopolitan of Las Vegas, Autograph Collection. Immaculate property with the most friendly staff. The State Department currently has the country on a Level 3 Reconsider Travel alert, and the CDC has indicated there is a "high level of COVID-19 in the country," adding that "your risk of contracting COVID-19 and developing severe symptoms may be lower if you are fully vaccinated.". Read More. We are glad that your stay with us has been a great experience.We love to know that we were part of your unforgettable trip to Tulum, Mexico, and we would love to be part of it again, thank you for choosing us! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Discover Tulum's beautiful white sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. I called to report the incident. But the Caribbean Sea is the true star of the show, with sweeping views from both the common areas and individual rooms, each of which has a private balcony and relaxation tub or plunge pool. Response from Conrad Tulum Riviera Maya on Sep 7, 2022. Conrad Tulum Riviera Maya Address Carretera Cancun Tulum 307 Tulkal Chemuyil, 77774 Tulum, Q.R., Mexico Phone +52 984 195 1050 Web Visit website Its very modern and chic. Room with king bed, balcony, plunge pool, sitting area and bathroom with sp Overall wonderful experience! The front desk is lovely, the ladies and one gentleman that I encountered, his name starts with A. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. This was the best and most beautiful resort Ive stayed at. The staff at Conrads Tulum is first class. Improve earnings, maximize rewards and track progress toward dream trips. The most upscale option is at Autor, where guests "experience a personalized culinary journey" from Chef Jersa Miranda. Certainly, this is the perfect place to disconnect and enjoy of a spectacular scenery, nothing makes us happier than creating memorable experiences. He didnt just make reservations for us, he knew our entire schedule by memory. We hope you enjoyed this special occasion with us! The resort also has five pools, as well as the opportunity to swim, snorkel, or kayak in the bay. Certainly, this is the perfect place to disconnect and enjoy, nothing makes us happier than creating memorable experiences. Francisco Corbin Hotel Manager Conrad Tulum Riviera Maya. Will travelers give up their treehouses and nature retreats for sustainable uni and salmon roe at a five-star resort with a five-star price tag? We thank you for appreciating all our earnest efforts into giving an excellence service as deserved to our guests. Each treatment starts with a cleansing copal limpia ceremony and guided meditation inspired by the Mayan gods. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. We celebrated our 50th wedding anniversary and our birthdays at the Conrad Tulum Riviera Maya in Oct. 2022. With a record-setting year of openings ahead for the brand, its a pleasure to start 2022 with such an exemplary addition to Conrads resort offerings and to Hiltons luxury category at large.. This year, Conrad Hotels & Resorts will significantly expand its footprint in key urban and resort destinations including Los Angeles, Nashville, Sardinia and Rabat, Morocco. Whether floating, snorkeling or kayaking in the crystal-clear bay waters or lounging in an oceanfront cabana by one of the five pools, guests can fully immerse themselves in this mystical paradise. There are more places to choose from in the, Carretera Cancun Tulum 307 Tulkal Chemuyil, Tulum 77774 Mexico. Discover a tranquil sanctuary 20 minutes from Tulum, directly on the shores of the Mexican Caribbean. We all look forward to seeing you soon and on behalf of the whole team I just wanted to thank you for staying with us. Thank you for highlighting the service of all our staff. The best food is Autora which is healthy as well as delicious, Dear guest, Thank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory, we are sharing your great feedback with the Kids club team. Taxes and fees that are shown are estimates only. Francisco Corbin Hotel Manager Conrad Tulum Riviera Maya, The front desk is always unavailable. Nothing makes us happier than creating memorable experiences Best regards, Francisco Corbin General Manager. Tulum Located in Tulum, Conrad Tulum Riviera Maya is in a rural area and on a private beach. Made my birthday one to remember! The convention centers modern yet elegant dcor features large windows giving way to breathtaking views. Our luxury hotel specialists are only a call or click away. Share. Experience Conrad Hotels & Resorts by booking at conradhotels.com or through the industry-leading Hilton Honors app. At Conrad Tulum Riviera Maya, each morning delivers endless possibilities. The staff and service was top notch. Open now : 6:00 PM - 11:00 PM. Room with two queen beds, balcony with relaxation tub for two, sitting area Do avoid please excursions/tours with their office. Review collected in partnership with Conrad Hotels & Resorts, There are more places to choose from in the, Carretera Cancun Tulum 307 Tulkal Chemuyil, Tulum 77774 Mexico. We tried two or the four restaurants and would recommend the Asian restaurant. We cant wait to welcome you again for your next vacation! Conrad Tulum Riviera Maya sits nestled among the mangroves of beautiful Riviera Maya. Das Conrad Tulum Riviera Maya liegt direkt am Strand und bietet 5-Sterne-Unterknfte in Tulum sowie kostenfreie Fahrrder, einen Auenpool und ein Fitnesscenter. Pillowtop beds feature premium bedding. No rooms found for these dates. We rate all our hotels, resorts, and lodges using our own bespoke grading system. I would only add that the hotel could add a couple of days when kid's club can close at 7 or so, so mom and dad can have a solo dinner at one of the upscale restaurants. Kind regards, Francisco Corbin Hotel Manager Conrad Tulum Riviera Maya, Conrad Tulum was a pleasant experience and well worth the stay to relax and enjoy the sun and amenities The staff is above average trained and they only care about your experience being the best We want thank Rodrigo and Jorge bartenders at Ultramar Bar for their service and knowledge of beverages Israel and Jose for their attention and care at the breakfast restaurant Arbolea which was amazing and delicious every day Bernie at Autor and the delicious experience there Karo and Edith at the fitness center made out morning work out fun The service and prompt attention at the beach but I think the above all the attention from Mishel and Lucio the concierges they are spectacular in their level of service Over all this was one of my top Resort Hotel experience Ive had in many, Dear guest, Thank you very much for your wonderful comment, it is a pleasure to read your beautiful and detailed words and to know that you had a fantastic experience with us at Conrad Tulum Riviera Maya. Luxury accommodations, excellent service, fabulous food. - [[ room.roomSize.toMeter ]] [[ item.dreamText.substring(0,97) ]] Show More, Room with king bed, balcony with relaxation tub for two, sitting area, and Or, will the reverse happen, prompting a shift back to the rustic-chic wellness outposts more commonly associated with Tulum? All members are wonderful, trust me you cannot go wrong with this 5-star resort. I teach yoga in the states and while not a physical challenge a great reminder of the mental benefits of a great practice, Dear guest, Thank you so much for your visit and your comments about our yoga class. Review. Guests can indulge in a culinary journey with stops in settings as diverse as Japan, North America, Latin America the Mediterranean and more. That pivot toward luxury travelers is becoming even more apparent with the opening of the new Conrad Tulum Rivera Maya. We were there to attend the wedding of my son and daughter-in-law, who chose the venue. Horribly expensive and very cheap quality. Also on-site is the Conrad Spa Tulum with 16 individual treatment rooms housed in casitas. 2023 Kiwi Collection Inc. All Rights Reserved, [[ roomsData && roomsData.userCurrency ? . Top notch service and restaurants. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. From my understanding, the occupancy rate fluctuates significantly week to week. Ocean view room was beautiful. Dear guest, We appreciate the time you have taken to share with us your experience at our property. Me and my wife and my 8 month old stayed here for our anniversary and we loved it. Every detail and every word is important to us, you help us to be better and to implement better quality and service measures in the areas you mentioned.Regards. This site does not include all credit card companies or all available credit card offers. Boasting floor-to-ceiling windows with panoramic ocean views, guest rooms are designed with calming tones and elegant furnishings, each with their own private balcony and relaxation tub or plunge pools on the ground floor rooms. Our issues with this hotel really came down to a lack of consistency and value for the honestly crazy per night price to stay here. The Kids Club with Ruth, Sam, Fernanda and samara was incredible for our little kids. -> Lack of follow-through on housekeeping/service requests or general questions. We all look forward to seeing you soon and on behalf of the whole team I just wanted to thank you for staying with us.Looking forward to seeing you soon!Regards. We hope that you will give us the opportunity to better serve you in the future. [[ rate.totalFeesAndSurchargesWithSymbol ]], [[ rate.userTotalFeesAndSurchargesWithSymbol ]], [[ rate.userTotalRateInclusiveWithSymbol ]], [[ rate.benefitCollections['2'].restriction ]]. The grounds are impeccably kept; rooms and amenities are fantastic. The rooms were spacious, and as Diamond members were upgraded to a room with a better view. Compare the cost in points or miles to cash, and see which option is best. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Edith is a fabulous person and taught such a loving yoga class. Learn more about Conrad Hotels & Resorts at stories.hilton.com/conradhotels, and follow the brand on Facebook, Instagram and Twitter. The ladies at the front desk were super friendly and got us checked in without issues and our room key bracelets were issued. We'll run a soft credit check to find special offers, but it wont affect your credit score. Spectacular white sandy beach is directly on the accommodation. EVERY staff was super kind and helpful, goes above and beyond.