As the anniversary of the installation of the stair lift approached, we rang Acorn and the next available date for a service was arranged, which was a few weeks hence. The error message when we tried to join the Acorn club should have told us that the serial number was incorrect.3. As always, please don't hesitate to contact us whenever needed. Click here to see how Acorn Stairlifts is addressing COVID-19. It is so good to hear that you are happy with the service from Josie, Alpy and Sean, we will pass on your kind comments. We manufacture more than 70,000 stairlifts annually at our factories in Yorkshire and Scotland, supplying throughout the UK and exporting to more than 80 countries worldwide. All the team were helpful and professional. Pressure selling at its very worst you disgust me and here you are all smiles in your Facebook Post on 13th June bragging about Wioletta and her 15 years of scamming old people . Dear RonThank you very much for taking the time to provide your review. Dear SandraThank you very much for such a super review, we really appreciate it. Best wishes with your new stairlift!Sincerely,The Acorn Team. Stairlifts Our Stairlifts Straight Stairlift Curved Stairlift Buyer's Guide Close Service Service Overview Custom Installation He cleaned the unit and the stairs and took all the 'stuff' with him. Find out more About | Locations | Accreditations | Careers | Blog; FREEPHONE: 1800 300 812. At Acorn Stairlifts, we always aim to do our best but unfortunately there may be times when things do not go according to plan. About | Locations | Accreditations | Careers | Blog; TOLL-FREE: 0800 000 661. Wonderful service from the lady who came to see me and tell me all about the stairlift to the very nice man who fitted it and saw that I understood everything about it. We made our decision straight away. Create . Acorns success is built on industry-leading response times. Donovan said that a new motor was required as this plate is welded to the housing of the motor. Thus far there has not been any problem or disappointment due to any aspect of the chairlift. Dear Mr Davies,Thank you for taking the time to leave us a review and for providing us with your feedback.We're pleased to hear we were able to offer you such a quick installation, as this is something we pride ourselves on at Acorn.If we can be of any further assistance, please don't hesitate to contact our 24-hour Customer Helpline on 0800 23 22 22.Best wishes,Emily - Acorn Stairlifts. For over 25 years, Acorn Stairlifts has been proudly delivering outstanding customer service. We use dedicated people and clever technology to safeguard our platform. We eventually sent an Email to Acorn support in the late evening and around 8:30 the next morning Acorn support told us that we had specified an incorrect serial number and gave us the correct serial number. Dealing direct means value for our customers and providing a personalised and prompt service. Company never sent anyone for. Disappointed not to be made aware during the initial installation that there was a batch of faulty parts in circulation. Learn about Acorn Stairlifts culture, salaries, benefits, work-life balance, management, job security, and more. Dear Philip,Thank you very much for taking the time to provide your review, we really appreciate all feedback. I was happy with the fellow who installed the unit, nice bloke. Acorn 120 Stairlift; Acorn 130 Stairlift Service; Acorn 180 Curved; Acorn Stairlift Troubleshooting; AmeriGlide. Acorn Stairlifts Complaints Procedure . Would that every company/service/business/organization was as efficient, well-versed, informative, and timely as Bob Dopp and Greg. As always, please don't hesitate to contact us whenever needed. Thank you for your 5-star review! Our home of 40 years has many levels internally and a lengthy winding staircase to the outside garage at street level. I had a stairlift fitted at my mothers house about 6 months ago to improve her quality of life, and since then it it has done just that. Good afternoon, Thankyou for taking the time to leave us a review. New customer? He measured up & gave me a quote before leaving. Thank you for your 5-star review and feedback! You have made an impact on our ability to stay in our home. He explained the chairlift and demonstrated to my mom and me how to safely use it. That would make me feel somewhat easier to get out because both feet would be on the flat level. Date of experience: February 22, 2023. For over 25 years, Acorn Stairlifts has been proudly delivering outstanding customer service. This is actually useful as if halfway up you realise that you had forgotten something you can immediately press the down lever to collect the forgotten item. Signed up to have an annual service agreement for my dad's stairlift. Give us a call today at our Acorn Stairlifts number: 1-888-563-0410 to get your free, no-obligation quote and one-hour home survey. Learn about warranties, servicing and repairs online now. Wishing you all the best with your stairlift!Sincerely,The Acorn Team, The installation was completed by acorn tech, Mr. Zuhare Daher. The construction is neat, with clean lines and appears quite sturdy. Acorns aftercare plans allow you to preserve the quality of your stairlift, all while saving money on maintenance. When I tried to express the difficulty communicating with them she wouldn't listen but kept talking over me. Dear John,Thank you for such a wonderful review and recommendation, it is greatly appreciated.We are sorry that you initially found the ride rather bumpy, we do recommend that you keep using the lift and it will settle down, however if you feel it is still an issue will happily get a technician to visit.kind regardsThe Acorn Team. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation Visit Acorn . Best wishes with your new stairlift!Sincerely,The Acorn Team, Ron Galbraith was the salesperson and Josh Martin was the installer for my four Staiirlifts. Dealing direct means value for our customers and providing a personalised and prompt service. COVID-19 Corona Virus South African Resource Portal. Thee install was quick and clean and the stairlift has been working well.We did have problems joining the Acorn stairlift club. Date of experience: March 02, 2023. Reply from Acorn Stairlifts US. Otherwise extremely happy with the service, product and in fact, the price. Make the serial number easier to see on the stairlift base.2. Very happy with the lifts installed. Fantastic service! Wishing you all the best!Sincerely,The Acorn Team, Unit was installed in a day and done exactly S I had wanted, Thank you for your 5-star review and feedback! Ease of ordering after an informative surveyors appointment. I dont need to use it all the time yet but when I do it is really good when I need to carry things up the stairs. Personable, patient, considerate and thorough and neat. We made 2 phone calls to 2 seperate companies.and ACORN called back immediatelyand 24 hours later we had someone at our door. We manufacture, sell direct to the public, install and maintain our own award-winning Acorn Stairlifts. He finished the installation on time, gave me all the instructions and showed me all the operating procedures. Regain your independence at home enjoy a free quote, no obligation survey and quick installation! Thank you for your 5-star review! . SL600 Pinnacle; SL300 Pinnacle . I always knew Acorn was a reputable brand having worked in the health industry. We are so glad to hear about the excellent service that was provided by your technician, Zuhare. We are delighted to hear that you are happy with our service.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, Information provided by various external sources. It is great to hear that you are happy with our service and product.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, As star stated in earlier feedback, outstanding customer service and follow provided by Susana Castillo, during what was a complex and unusually difficult order as a result of the incorrect information given to our family by MyAged Care.Susana displayed incredible patience and eventually secured the order- that girl needs a pay rise.We were also very happy with the Gentleman who installed the lift.So well done acorn- please ensure your staff are PROPERLY acknowledged.Kind regards Sanders Family, Dear John,Thank you for taking the time to provide such a wonderful review, we really appreciate it.It is great to hear that Susana provided such a great service, we will certainly pass on your kind comments.kind regardsThe Acorn Team. He also helped me understand how my service contract worked and what was covered. Find out how we combat fake reviews. Thank you for your 5-star review and feedback. Dear Philip,Thank you for taking the time to provide your review, all feedback is greatly appreciated.We are very sorry to hear that you are unhappy with certain elements of the stairlift, in particular the speed and bumpy ride.Our customer service team will be in contact to arrange for a technician to attend to address these issues.We have also forwarded your comments to our head office for further advice.kind regardsThe Acorn Team. Not only is Acorn Stairlifts one of the leading stairlift manufacturers in the world, exporting its high-quality, life-changing lifts to more than 80 countries globally, but Acorn Stairlifts is also known for its outstanding customer service qualities that make its support team easily accessible, dependable, trustworthy, and friendly to talk to. Salary information comes from 1,028 data points collected directly from employees, users, and past and present job . Acorn stair lifts, including installation and maintenance services, are highly rated by customers on trusted sites, like BBB and Trustpilot. Dealing direct means value for our customers and providing a personalised and prompt service. Please don't hesitate to contact us whenever needed. The stairlift was installed 2 days after the initial visit by the Acorn agent. The lift itself is quiet and easy to use. It is so good to hear that you are happy with the service from Peter, Tony and the installer. It goes against our guidelines to offer incentives for reviews. I called the number given and the Acorn Installer and Field Technician Gordon Early came the following morning right on time for his appointment with me. Aside from that, the chairlift is a godsend. " in 2 reviews Explore our blog for impactful resources, insightful articles, personal reflections and ideas that inspire action on the topics you care about. We contacted Acorn and a very helpful salesperson, Alpi, came within a week. In the Mobility Equipment Supplier category, Very quick and easy process from initial enquiry to completion. He was very knowledgeable and explained the system to me. Thank you for your 5-star review. We appreciate you rating our service as excellent. We have a network of skilled service engineers based throughout the UK. free, no-obligation quote and one-hour home survey, Why Acorn Stairlifts Superior Customer Service Soars Above Other Stairlift Providers. Read 1 more review about Acorn Stairlifts Australia. I am pleased to hear that ECH are proceeding to make Acorn Lifts an approved supplier for all their many clients. If, in the unlikely event there is a problem with your lift, our dedicated help desk is just a phone call away. Thank you. That even applies to stairlifts on more complex curved staircases, thanks to our revolutionary FastTrack modular rail system. Contact between the two strips is a little difficult, add the lining of the material to the equation it can be a bit frustrating at the top of a flight of stairs. Nothing heard for a month so I phoned Acorn customer services to chase what was happening. The technician was great, installing the chairlift quickly and efficiently. After an unforeseen accident, we needed the stairlift a.s.a.p. We ordered two lifts for 2 separate flights of stairs and they were installed within 2 weeks. After an unforeseen accident, we needed the stairlift a.s.a.p. We are glad to hear that Mr. Dolan Bunn and Mr. Zuhare were a pleasure to deal with. Very pleased with the stair lift. Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation No mess no problems, quick and efficient fitting. Amazing service and business,team were very helpful and in fact possibly one of the best services we have ever dealt with,it was a difficult time in our familys circumstances and Acorn made the process easier Installed our stair lift in time for our family member to utilise as soon as they returned home from rehabilitation Answered all queries we had and made sure the process was as simple as possible Definitely recommended if ever requiring Stair lifts ! Thus far there has not been any problem or disappointment due to any aspect of the chairlift. Acorn Club Stairlift Services Your guide to living with a stairlift. Fantastic service. Rang on a Tuesday, fitted just 2 days later. Thank you for your 5-star review and feedback! Perhaps press studs instead of Velcro. Couldn't recommend them highly enough! AmeriGlide Horizon; Vesta; Brooks; Bruno Call Center Representative. Our extended warranties provide you with the complete peace of mind from Acorn stairlifts, the people that know your lift the best. Your entire team was outstanding in their provision of customer service. We certainly have had good satisfying experience since technicians commenced work on the stairs. Both original date of quote-7Oct and Installation on 18 Nov was seamless. The entire process happened very fast and smooth. Staff that came to the house were well trained and informed of the product. We were advised to move. The Acorn Club is the ultimate hub for all your personal stairlift information. Installing an Acorn Stairlift turns your home into a bungalow, by removing the obstacle of stairs if they become too challenging. Customer Service Representative. Home survey takes just 1 hour FREE no obligation quote for a stair lifts Next day installation available The Newest Stairlift Safety Feature Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear Linda,Thank you very much for taking the time to provide your review, we really appreciate it.We are delighted that you are so happy with our service and that you would recommend Acorn.Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team. Contact between the two strips is a little difficult, add the lining of the material to the equation it can be a bit frustrating at the top of a flight of stairs. I was happy with the fellow who installed the unit, nice bloke. Please enjoy your Acorn Stairlift.kind regardsThe Acorn Team, My wife had the misfortune to fracture both knees over a period of 18 months. Formed in 1992, Acorn has grown to become one of the worlds biggest brands for home stairlifts. As always, please don't hesitate to contact us whenever needed. He is also a most charming and patient person. Wishing you all the best with your stairlift!Sincerely,The Acorn Team. We appreciate your kind words regarding your technician. So far no problems. The safety belt gives added security and comfort to the ride. It works well to the present but seems slightly noisier than the previous one. The technician came within days after I sent a quotation request. We also ensure all reviews are published without moderation. After 12 min waiting from 8th in the queue the line was cut off.After waiting from 6th & talking to rep & waiting again total of 12.49 min I got a sort of answer. As luck would have it their surveyor was nearby & called the following morning. Acorn Stairlifts enable anyone who struggles with the stairs to remain in their own home, regain full use of their home and retain their independence. The guy who installed the stairlift was excellent, he did a fantastic job and explained how to use it very well. Verification can help ensure real people write reviews about real companies. Recommend us to your family and friends and receive up to 700! The Acorn Stairlift does all its advertising claims. Acorn Stairlifts, a direct manufacturer of stair lifts in the U.S., started almost 30 years ago when owner John Jakes' mother purchased a refurbished stairlift and asked him to help her. Delivery was on time. Dear Terry,Thank you for taking the time to provide your review, we appreciate all feedback. Kind regards,Emily - Acorn Stairlifts, The salesman never push to make a sale told us everything about it then let us make up mind so glad we got it took 1 and 1/2hours to do made a big difference to my husband life, Good afternoon Jean,Thank you for leaving us a 5-star review!It's very rewarding to hear the impact our products have on the lives of our customers, so it's wonderful to hear that the stairlift has made a big difference to your husband's life.If we can be of any further assistance, please don't hesitate to contact our 24-hour Customer Helpline on 0800 23 22 22.Best wishes,Emily - Acorn Stairlifts, Great servicedoes exactly what it says on the tinconsultation same day as phone call1 man took 30 mins to fit from start to finish a couple of days laterfantastic, Dear Mr Crook,Thank you for taking the time to write such a wonderful review!It's great to hear that you're pleased with your stairlift, and the quick installation process, of which we pride ourselves on.If we can be of any further assistance, please don't hesitate to contact our 24-hour Customer Helpline on 0800 23 22 22.Best wishes,Emily - Acorn Stairlifts.