Or do I have to do it over the phone? ET on weekdays and 9:00 a.m. to 1:00 p.m. Nothing happens to your online account unless its a case of inactive mail that lasted for more than 90days which will be deleted and nothing can be recovered. You wont have to pay your full bill during each billing period, but youll still have to pay a small monthly fee while your service is paused. Check out Optimums moving form to make sure you can transfer your Optimum TV or internet service. Call us at 1.888.677.5104 if it appears that Optimum service is not available at your newaddress. Need help? An award rendered by the arbitrator may be entered in any court having jurisdiction over the parties for purposes of enforcement. Not available in all areas. Unfortunately, Optimum doesnt currently offer seasonal holds. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. A single arbitrator will resolve the dispute between You and Optimum. Offer is not transferrable, may not be combined w/other offers, is limited to advertised level of srvc, and is not available in all areas. Its either you do that yourself or engage the services of an expert to help you out. What this means is that youre free to cancel your service anytime you want. Find a store Moving? They keep trying to send a tech to my home to install new service. Make the switch to Optimum Internet and Mobile and save up to $15 every month on your Internet bill. You can as well negotiate for a better rate. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If youre heading out of town for a while, call Optimum customer service at +1-866-218-3259 or chat with an Optimum by scrolling to the bottom of the page and clicking Message us. Just ask the agent to freeze your service for up to six months. When it comes to service, Optimum has you covered. per line for 1 GB data, unlimited talk & text. Our promise. This is because they do not offer an option to cancel via online. Delayed by To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. Actual speeds, including over WiFi, may vary and are not guaranteed. Rates are subject to change at any time with advanced notice. The monthly service charge(s) will be billed at the beginning of your assigned billing period and each month thereafter unless and until you cancel your Service(s). even if your Optimum service was previously disconnected for non-payment . Our mission is to educate consumers about cable, internet, steaming and home services. Cancellation effective at end of then-current billing period except in WV. Failure to pay the total balance when due (including checks returned for insufficient funds) shall constitute a breach of this Agreement and may be grounds for termination of Service, removal of Equipment from Subscribers premises and/or imposition of a late fee (Late Fee) in accordance with applicable law. Limit 1 per household. Giving plenty of notice will show that you respect them and their time. Optimum services dont offer the option to cancel Optimum online. Visa Reward Card will be mailed to customers who maintain promotion and remain in good standing with no past due or returned payments throughout first 90 days after account activation. Terms and Conditions apply to Reward Cards. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. Limit 1 per customer. Subscriber or any User fails to abide by Optimum's rules and regulations or to pay the charges billed; Subscriber or any User fails to provide and maintain accurate registration information or the information required in the registration process is or becomes incorrect, absent or incomplete; Subscriber or any User engages in any illegal or prohibited activity in connection with their use of any Service; Subscriber or any User harasses, threatens or otherwise abuses any Optimum employee or agent; Subscriber or any User refuses to provide Optimum with reasonable access to the service location or refuses to allow Optimum to diagnose and/or troubleshoot a service issue when such access or customer interaction is necessary in order to provide the appropriate customer support; or. All of the downloads are safe from the vendor's official website. Sit back and relax while we do the work. 1 free WiFi extender available if recommended by your Optimum technician. Occasionally they don't. Sometimes they go to the wrong address, ring the wrong bell etc. Contact an Optimum Expert 24/7 with Chat or Customer Support. Visa Reward Card is issued by MetaBank, N.A., Member FDIC pursuant to a license from Visa U.S.A. Inc. VISA REWARD CARD: Offer is not available to individuals who have previously participated in a Optimum/Suddenlink Visa Reward Card promotion within the past 12 months. See also: Optimum Overview | Optimum Channel Lineup | Optimum Internet | Optimum Bundles | Optimum Customer Service | Optimum Availablity Map | Optimum Hidden Costs. This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer. Visa Reward Card is issued by MetaBank, N.A., Member FDIC pursuant to a license from Visa U.S.A. Inc. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. We offer a fast, easy, and stress-free option, and if youd like to give it a try, do the following: DoNotPay will notify you when the service has been canceled successfully, and you can be certain never to get charged by Optimum again. Acct with unpaid bill after due date is not in good standing. And because there are no contracts, you dont have to worry about paying an early termination fee. We are always ready to answer your questions, listen to your comments and respond to your recommendations. Other terms and conditions apply; visit www.optimum.com/mobile/plan for plan details.. Not available in all areas. Acct with unpaid bill after due date is not in good standing. Cancellation is not the only option available to you. Make an appointment and get what you need . What if I need to pay more if I cancel my Optimum, now I dont want to cancel? Anyways, I'm returning the equipment tomorrow because the store near us is open with COVID restrictions in place (wait outside in a socially distanced line)- the technician only ran the coaxial cable he provided to the modem. Cancellation effective at end of then-current billing period.. Taxes and gov't fees may apply and are subject to change during and after promotion period. Erin Gobler is a freelance writer based in Madison, WI. Here are the customer service numbers for Optimum: New York (the Bronx, Brooklyn, Westchester): 718-860-3514 New York (Long Island): 631-393-0636 New Jersey: 973-230-6048 Need help finding internet & TV providers near you? Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Upon reasonable notification to the Subscriber, and at a reasonable time, Optimum may make such tests and inspections as may be necessary to determine that the Subscriber is complying with the requirements set forth herein. Give us a call Monday - Friday, 8:00 - 7:00pm EDT, at 1.844.837.2262. We offer a fast, easy, and stress-free option, and if youd like to give it a try, do the following: What Are the Optimal Optimum Alternatives? If 25 or more claimants submit Notices of Dispute or file arbitrations raising similar claims and are represented by the same or coordinated counsel, all the cases must be resolved in staged bellwether proceedings. To cancel Optimum service, call Optimums local customer service line for your region. Advertised price reflects $5 discount for enrolling in Auto Pay & Paperless Billing, must maintain both to keep discount. Their retention department has been mandated to attempt to offer you discounts and promotions. 1 free Gateway included. Please try again later. Get moving Preferred Installation Time * 8am-11am. Learn more. If youre dealing with Wi-Fi problems on Optimum hardware or a possible service outage, Optimum offers 24/7 tech support at the local phone number for your Optimum region. Subscriber (You or Subscriber) agree to be bound to these General Terms and Conditions of Service (Terms of Service or Agreement) with respect to all Optimum services (Service(s)) provided by CSC Holdings, LLC and its affiliates and subsidiaries authorized to provide the services set forth herein (collectively, Optimum), as well as the additional terms of service applicable to the specific Optimum services and/or features to which you subscribe or have access, as are set forth at www.optimum.net and may be updated from time to time, including the Additional Terms of Service for Optimum TV, Optimum Internet, Optimum WiFi, Optimum Phone, support services, mobile apps and Auto Pay (collectively, the "Additional Terms of Service"), which are incorporated into these Terms of Service by this reference. They also state that you cant get a refund for your payments, and you wont be able to get your money back for partially used subscription periods. In a situation you might be moving in the middle of your billing cycle, you can schedule the call a month before the move to request for an adjustment in your bill to be terminated the day before you move. 400 Mbps Internet: Up to 400 Mbps download/up to 20 Mbps upload. Software. VISA REWARD CARD: Offer is not available to individuals who have previously participated in an Optimum Visa Reward Card promotion within the past 12 months. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Notwithstanding the foregoing, either You or Optimum may bring claims in small claims court in Your jurisdiction, if that court has jurisdiction over the parties and the action and the claim complies with the prohibitions on class, representative, and private attorney general proceedings and non-individualized relief discussed below. due to the negligence of or noncompliance with the provisions of the Terms of Service by Subscriber or any person authorized by customer to use the Service; due to the negligence of any person other than Optimum including, but not limited to, the other common carriers connected to Optimum's facilities; due to the failure or malfunction of Subscriber-owned equipment or third party equipment; during any period in which Optimum is not given full and free access to its facilities and Equipment for the purpose of investigating and correcting interruptions. Subscriber agrees to comply with the terms and conditions of any software license agreement applicable to the software provided or installed by Optimum. Optimum is not responsible or liable for any loss or impairment of Optimum's Service due in whole or in part to a malfunction, defect or otherwise caused by Subscriber Equipment. OPTIMUM INTERNET: Speeds, prices & availability vary by area. Also told me they're advising customers not to go to the store due to COVID. This can save you in case of any problem. Advertised speed for wired connection. $50/mo. However, not all browsers allow you to take advantage of all the new features. Visit Optimums support page to find tutorials thatll answer common internet, TV, phone, and account questions. This needs to be tapped around the box. Advertised speed for wired connection. In most cases, move service transfers through Optimum are free of charge. If the amount in dispute is less than $50,000, Optimum agrees that You may choose whether the arbitration is conducted solely on the basis of documents submitted to the arbitrator, by a telephonic or videoconference hearing, or by an in-person hearing as established by AAA rules. Allow 4-6 weeks for delivery. If this Mass Arbitration Procedures section applies to a Notice of Dispute, any statute of limitations applicable to the claims set forth in that Notice of Dispute will be tolled from the time the first cases are selected for bellwether proceedings until that Notice of Dispute is selected for a bellwether proceeding, withdrawn, or otherwise resolved. 1 free Gateway included. Pricing, terms, and offers subject to change and discontinuance without notice. Optimum is in partnership with FedEx, so ensure you drop the box off at any authorized FedEx office. Allow 4-6 weeks for delivery. Since the acquisition, a lot of things has drastically changed at Optimum, especially the process of cancelling any online service or cable service. Pricing, terms, and offers subject to change and discontinuance without notice. 100 Mbps Internet: Up to 100 Mbps download/up to 5 Mbps upload. Former Optimum/Suddenlink accts prev not in good standing or have disconnected srvc within past 30 days or for seasonal move not eligible. Card is distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Tell us your new address: Optimum will let you know if your current service plan is available and ready to be unpacked. All rights reserved. Invalid Optimum ID, please complete all fields. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA. Set up your service: After your move, we will send you an Optimum Self-Installation kit for easy set up. All of the downloads are safe from the vendor's official website. Status as of {{mm}}/{{dd}}/{{yy}} 300 Mbps Internet: Up to 300 Mbps download/up to 20 Mbps upload. Keep in mind, offers vary by area. Your monthly subscription begins on the first day following your installation date and automatically renews thereafter on a monthly basis beginning on the first day of the next billing period assigned to you until cancelled by you. Did anyone else not have a smooth cancellation process with Optimum? Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Wired connection . OFFER for new residential customers. 2023 CSC Holdings, LLC. In that instance, or any instance when a claim between You and Optimum proceeds to court rather than through arbitration, You and Optimum each waive the right to any trial by jury through this Agreement. Visa Reward Card will be mailed to customers who maintain promotion and remain in good standing with no past due or returned payments throughout first 90 days after account activation. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. If an appointment is not canceled at least 24 hours in. Do you really want Check if your current plan is available at your new address. However, when you do not call, text, or. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. Bill may be submitted by email to [emailprotected] Once all documents are received, you will receive a bill credit covering ETF amount up to max of $100 within 6-8 weeks provided account is maintained in good standing. Actual speeds may vary & are not guaranteed. 200 Jericho Quadrangle EQUIP, TAXES & FEES: Free standard installation with online orders. Both w/Auto Pay & Paperless Bill.. Both w/Auto Pay & Paperless Bill.. Optimum customers can keep their current service plan and promotion if it's available at their new address. To cancel over the phone, call: 1-855-276-5255 Track all your paid subscriptions in one place, for free. Optimum will not bill customers for those periodsand we'll keep you connected on the go to Optimum WiFi hotspots and Streaming TV. You can also renegotiate your contract with Optimum here to reduce your monthly bills. Ultra-fast speed and best value for ultra-connected homes with multiple devices. Take a look at some of the best Optimum alternatives: They have two different internet categories: residential internet and business internet, You can connect to the internet with a dial-up access number, You can get fast speed internet and TV on all your devices, You are protected by free advanced security protection, If you are a student, you can get a $150 Visa prepaid card, They offer a fast and reliable secure internet connection, Customer service available 24/7 every day of the year. In the first stage, each side shall each select up to 15 cases (30 cases total) to be filed in arbitration and resolved individually by different arbitrators. We're here with more answers. Their services are mostly used by New York Tri-State area residents. Follow these steps: if you live in Bronx, Brooklyn, or Westchester, if you need their business customer service, Explain why youre calling and make it clear that you no longer require their services, Provide them with all the relevant information about your account, DoNotPay Can Help You Be Done With Optimum Quickly. Cancel any time at 877-794-2724. Follow these 4 easy steps for returning all other equipment. Failure to do so will relieve the Optimum Parties of liability for interruption of Service and may make the Subscriber responsible for damage to Equipment. TO BE VALID, AN OPT-OUT NOTICE MUST: (1) INCLUDE YOUR NAME, ADDRESS, OPTIMUM ACCOUNT NUMBER, PHYSICAL SIGNATURE IF SENT BY MAIL OR ELECTRONIC SIGNATURE IF SENT VIA EMAIL, AS WELL AS A CLEAR STATEMENT THAT YOU ARE REJECTING THE ARBITRATION PROVISION IN THIS AGREEMENT; AND (2) BE RECEIVED BY OPTIMUM WITHIN THE APPLICABLE 30 DAY TIME PERIOD ABOVE. All rights reserved. Subscription continues and renews automatically each month until canceled. email to cancel an appointment, you may be preventing. Card value expires in 12 mos. Card value expires in 12 mos. The billing cycle begins on the first date under the billing period, which can be seen on your Optimum bill. Preferred Installation Date *. If you were unsatisfied with the service you got, you can request a, with our help. See Cardholder Agreement for details. Order online, get free installation. Attach a copy of your regular bill which contains all your details in the same box, then drop it off to any closest Optimum store or better still ship it using FedEx. Service Appointments New account? Optimum must be contacted within first 30 days of service to receive full refund., Pricing, offers, and terms subject to change and discontinuance w/o notice. YOUR DECISION TO OPT OUT OF THIS ARBITRATION PROVISION WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH OPTIMUM OR THE DELIVERY OF OPTIMUM SERVICES TO YOU. WiFi speeds may vary. Ask About a $500 Visa Prepaid Card with 2 Gig Internet. Visa Reward Card is issued by MetaBank, N.A., Member FDIC pursuant to a license from Visa U.S.A. Inc. All trademarks and service marks are the property of their respective owners. How do you cancel Optimum internet and television service? ** Your original arrival window was from In the event collection activities are required, an additional collection charge may be imposed. I get a robo call that says the tech will arrive shortly press 3 to cancel. We take pride in giving our customers the best service experience possible. You may cancel Service (s) for a period up to the last day of the billing period prior to the service period that you wish to cancel, and the cancellation will be effective at the end of the then-current billing period. If the amount in dispute exceeds $75,000 or the claim seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA under its Optional Appellate Arbitration Rules (including its rules governing allocation of fees and costs) by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. Actual speeds may vary & are not guaranteed. Last 4 of Social Security Number. Follow Share Complaints Reviews Contacts Resolved "no call back it has been over 2 weeks of." Resolved "obtaining my own former account information" Resolved "hijacker" Resolved "wages not paid" Resolved "overcharging" Resolved "horrible service! You may be able to transfer your Optimum service to your new home. ringo574 2 yr. ago. Cancel Direct Line Auto-Renewal Before You're Charged Again! All rights reserved. I could've sworn they were able to just disconnect me remotely. If Subscriber elects to send a check as payment, Subscriber authorizes Optimum either to use information from Subscribers check to make a one-time electronic funds transfer from Subscribers bank account or to process the payment as a check transaction. The amount of customer and/or technical support required to be provided to Subscriber or any User is excessive in the sole good faith discretion of Optimum.